Level 1 IT Technician
Share
Job Location:
Everett, MA - USA
Yearly Salary:
$ 60000 - 75000
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Level 1 IT Technician
Location: Everett Public Schools (K12 Districtwide)
Reports To: IT Manager
Position Summary
The Level 1 IT Technician provides first-line technical support to staff students and administrators across Everett Public Schools. This role focuses on troubleshooting and resolving basic hardware software and classroom technology issues while ensuring excellent customer service. The Level 1 Technician will also support the setup and maintenance of student and staff devices assist with inventory management and escalate complex issues to senior IT staff as needed.
Key Responsibilities
- Provide front-line technical support for staff and students across multiple K12 schools including help desk tickets on-site visits and walk-up support.
- Troubleshoot and resolve issues with computers Chromebooks MacBooks printers classroom displays phones and basic networking.
- Assist with the deployment configuration and collection of student and staff devices across the district.
- Perform software installations updates and account access troubleshooting.
- Support classroom instructional technology (projectors interactive displays audio/video systems).
- Maintain accurate documentation of support requests and resolutions in the district ticketing system.
- Assist with IT inventory tracking labeling and asset management.
- Follow all district IT policies including data security and confidentiality guidelines.
- Provide excellent customer service by communicating clearly respectfully and promptly with staff administrators and students.
Qualifications
Required:
- High School diploma or equivalent.
- Basic knowledge of computer hardware software and networking.
- Strong problem-solving and troubleshooting skills.
- Ability to provide clear patient and respectful customer service to staff and students.
- Willingness to learn and take direction from senior IT staff.
Preferred:
- Previous experience working in a K12 school or customer service environment.
- Familiarity with Google Workspace for Education Microsoft Office and common classroom technology.
- CompTIA A or similar entry-level IT certification (or willingness to pursue).
Working Conditions
- Districtwide support environment; frequent travel between schools and interaction with teachers students and administrators.
- May require lifting and moving equipment (up to 40 lbs).
- Standard school schedule with occasional after-hours or weekend work for special projects.
Benefits
- Comprehensive benefits package including health retirement and paid time off.
- Professional development opportunities to grow in IT service and support.
Salary
The pay range for this position is $60000$75000 annually. The final salary within this range will be determined by the candidates level of experience education and specific qualifications for the role.
The Everett Public Schools in accordance with its nondiscrimination policies does not discriminate in its programs facilities or employment or educational opportunities on thebasis of race color age criminal record (inquiries only) disability homelessness sex/gender gender identity religion national origin ancestry sexual orientation genetics or military status and does not tolerate any form of retaliation or bias-based intimidation threat or harassment that demeans individuals dignity or interferes with their ability to learn or work.
Required Experience:
IC
Key Skills
- IT Experience
- Network Administration
- Active Directory
- LAN
- Computer Networking
- Computer Skills
- Windows
- Remote Access Software
- Help Desk
- IT Support
- Operating Systems
- Troubleshooting
