Software Engineer – Authentication Platform

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management Docusign unleashes business-critical data that is trapped inside of documents. Until now these were disconnected from business systems of record costing businesses time money and opportunity. Using Docusigns Intelligent Agreement Management platform companies can create commit and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

In this role you will be a member of the Authentication Platform team responsible for building and scaling Docusigns core identity and access management services. Our team powers key authentication experiences including login passkey SSO OAuth and two-step verification across Docusigns global ecosystem.

You will design and build backend services that are secure reliable and highly availablesupporting millions of user authentications every day. You will work on distributed systems that manage identity lifecycle credential storage and session management integrating with multiple internal and external identity providers.

A successful person in this role thrives in solving complex distributed-system problems takes strong ownership and is passionate about building scalable identity infrastructure that raises Docusigns security bar. You will collaborate closely with other platform security and product engineering teams to deliver new authentication capabilities that make customer access more seamless and secure.

This position is an individual contributor role reporting to the Software Engineering Manager.

Responsibilty

• Design implement and maintain distributed backend services that power Docusigns identity and authentication systems

• Build and operate highly available APIs and microservices that handle user login credential management and token issuance at scale

• Work closely with the security and infrastructure teams to ensure compliance resilience and best-in-class security practices

• Deliver high-quality secure and maintainable code through design reviews testing and CI/CD automation

• Drive technical discussions around architecture scalability and fault-tolerance for globally distributed systems

• Participate in on-call rotations and contribute to improving observability monitoring and incident response processes

• Mentor peers share knowledge and foster a culture of technical excellence and ownership

• Learn emerging technologies and authentication standards such as WebAuthn FIDO2 OAuth 2.1 and OIDC continuously

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.

Basic

• Bachelors degree in Computer Science Engineering or related technical field or equivalent practical experience

• 5 years of experience developing backend systems in production environments

• Experience with a modern backend language such as C# Java Go or

• Experience designing and operating distributed systems and microservices architectures

• Experience with RESTful APIs message queues and cloud platforms (Azure AWS or GCP)

• Experience with data storage technologies (SQL NoSQL or distributed caches) and performance optimization techniques

• Demonstrated ability to take ownership of complex systems and deliver reliable scalable solutions

Preferred

• Experience building large-scale multi-region distributed systems with high availability requirements

• Deep understanding of authentication and authorization protocols (OAuth 2.0 OIDC SAML FIDO2)

• Experience with containerization and orchestration (Docker Kubernetes Service Fabric etc.)

• Knowledge of observability tools for logging metrics and tracing (Kusto Prometheus Datadog etc.)

• Strong collaboration skills and experience working in an agile development environment

• Passion for security scalability and continuous improvement in platform engineering

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge skills and experience.

Based on applicable legislation the below details pay ranges in the following locations:

Washington Maryland New Jersey and New York (including NYC metro area): $133800.00 - $197750.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees customers and the communities in which we live and work. You can count on us to listen be honest and try our best to do whats right every day. At Docusign everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed to be heard to exchange ideas openly to build lasting relationships and to do the work of their life. Best of all you will be able to feel deep pride in the work you do because your contribution helps us make the world better than we found it. And for that youll be loved by us our customers and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation or a religious accommodation during the application process please contact us at .

If you experience any issues concerns or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska Hawaii Maine Mississippi North Dakota South Dakota Vermont West Virginia and Wyoming.

Its important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience skill aptitude and a can-do approach. We will not discriminate based on race ethnicity color age sex religion national origin ancestry pregnancy sexual orientation gender identity gender expression genetic information physical or mental disability registered domestic partner status caregiver status marital status veteran or military status or any other legally protected category.

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