Field Service Engineer
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Job Location:
Charlotte, VT - USA
Monthly Salary:
$ 43 - 67
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description
Every day Agilent Field Service Engineers help our customers to tackle issues that enable scientists to make discoveries that improve the quality of life. Through our work we deliver insights and provide support that keeps labs running smoothly and more efficiently. Join our multifaceted organization to be a part of this exciting work.
As a Field Service Engineer for Agilent you will work at a variety of labs so having an appetite for continuously learning about new instruments software and consumables is key. Applying your interpersonal skills creativity and can-do attitude is essential. The ability to help with solving customer problems and a dedication to deliver the highest levels of customer service is how you will build customer success.
The ideal candidate will be based in the North Carolina regions: Raleigh Charlotte Greensboro Winston Salem or High Point.
You will be responsible for supporting our customers with on-site installation implementation maintenance and repair of company and multi-vendor systems solutions. Our multifaceted product lines include hardware software and networking products as well as operating systems.
Installs and optimizes hardware/software/network products and configurations at customer sites.
Respond to internal and external customer needs by providing repair installation upgrade and preventive maintenance activity and service experience with ICP ICP-MS GC and GC-MS instrumentation.
Diagnoses and resolves product performance problems.
Contact customers in a timely manner and schedules service efficiently
Performs maintenance and repairs.
Ensures customer happiness by advising customers on preventive maintenance and configurations which may impact product performance.
Connect with manager and sales team to ensure customer needs and expectations are clearly understood and met.
Maintain Agilents customer service reputation by following all corporate policies and procedures.
Provide feedback to the Product Specialists manufacturing or OEM vendors concerning performance anomalies encountered.
Uses the complaint handling system as required.
Document time and expenses in a timely manner as required in SAP and other means as requested by manager.
Proactively responds to potential equipment issues to prevent unplanned interruption of customers business.
Complete administrative paperwork and computer reports promptly and accurately.
Deliver fully integrated solutions which may include peripherals communications operating systems and applications software.
Responsive to customer requests for service and communicate proactively before during and after service.
Train other field Representatives and customers in the solutions.
Serves as an internal resource on technical issues and manages product customer concerns.
Collaborates with Agilent teams such as Support Sales Marketing and R&D to provide solutions to customers.
May deliver internal technical training and maintenance seminars and workshops for field Representatives or customers.
May calibrate equipment on-site for large volume customers.
May qualify leads.
Qualifications
Bachelors or masters degree within the science field - e.g. chemistry analytical chemistry biochemistry biotechnology is a plus.
4 years of experience in a similar position or experience as an end-user.
Service experience with ICP ICP-MS GC and GC-MS is a plus.
Experience with the Agilent solutions is desired but not crucial.
Verbal and written communication is clear respectful and timely.
Travel: 35% 4-5 days per week in the field visiting customers. There will be an average of 5 overnights per month.
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Additional Details
This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least November 12 2025 or until the job is no longer the US this position is eligible for choice of company car or reimbursement for personal vehicle usage.The full-time equivalent pay range for this position is $43.12 - $67.37/hr plus eligibility for bonus stock and benefits. Our pay ranges are determined by role level and location. Within the range individual pay is determined by work location and additional factors including job-related skills experience and relevant education or training. During the hiring process a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Technologies Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals regardless of personal characteristics are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex pregnancy race religion or religious creed color gender gender identity gender expression national origin ancestry physical or mental disability medical condition genetic information marital status registered domestic partner status age sexual orientation military or veteran status protected veteran status or any other basis protected by federal state local law ordinance or regulation and will not be discriminated against on these bases. Agilent Technologies Inc. is committed to creating and maintaining an inclusive in the workplace where everyone is welcome and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility please email or contact 1-. For more information about equal employment opportunity protections please visit Required: 50% of the TimeShift:
DayDuration:
No End DateJob Function:
Services & Support
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
