Customer Service Representative Admin
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Job Location:
Yearly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Representative Admin
Location: Brighton
Contract Type: Full-time
Join OneFamily and make a difference!
Were looking for a proactive and enthusiastic Customer Service Representative (Admin) to join our vibrant Customer Operations team in Brighton. This is an exciting opportunity to represent the OneFamily brand and deliver exceptional service across our diverse financial products.
About the Role
As part of our customer service administration team youll provide outstanding support both in writing and over the phone. Youll work with multiple systems and collaborate with colleagues to ensure our customers receive accurate timely and professional assistance.
Key Responsibilities
Take ownership of delivering excellent customer service meeting individual and team objectives.
Respond quickly and accurately to customer queries about OneFamily products.
Support the call centre during peak times to manage customer call volumes.
Handle secure messaging and a variety of administrative tasks.
Stay up to date with product process and procedure changes to provide correct information.
Maintain professionalism and confidentiality at all times.
Suggest improvements to processes and customer care.
Participate in regular one-to-ones and team meetings demonstrating a willingness to learn.
Be flexible and adaptable to varying workloads.
What Were Looking For
Proven experience in delivering great customer service.
Ability to thrive in a fast-paced environment and meet targets.
Comfortable speaking with customers over the phone.
Strong written and verbal communication skills with attention to detail.
Basic numeracy skills.
Ability to learn in classroom and one-to-one settings.
Team player with experience supporting colleagues.
Why Join Us
At OneFamily our values Principled Courageous Effective guide everything we do. We believe in doing the right thing for our customers and creating a supportive inclusive workplace where you can grow and succeed.
Ready to start your career with OneFamily
Apply today and help us deliver exceptional service to our customers!
The Company
OneFamily are an award-winning financial services company providing products and services that help modern families thrive.
We believe that finance isnt just personal. Every decision you make affects the people you care about most. Thats why we believe in creating products for modern families: the dual parents the divorced the single parents the live-in grandma and the mate that your kid calls Uncle - whatever family means to you.
Work With Us
The Benefits
Did you also know that OneFamily have been listed as one of the best places to work by The Sunday Times!Click here to find out more.
Find out more about what its like to work with us by clicking here.
Documents
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
OneFamily is a mutual society offering Child Trust Funds, ISAs, Lifetime ISAs, Junior ISAs, Tax-Exempt Savings Plans and Over 50s Life Cover.
