BackofficeWLA

About Hitachi Payment Services

Hitachi Payment Services is a leading payment solutions provider in the country enabling its customers to grow by offering technology-led cash & digital payment solutions while building a robust payment infrastructure in the country driving financial empowerment and enabling social change. We cater to customers such as banks payment aggregators and fintech players who are ready to capture the emerging opportunities in this payments segment.

We offer a wide range of payment solutions to almost all public and private banks including HDFC ICICI AXIS Citibank SBI UBI Canara Bank Bank of Baroda and PNB top co-operative banks such as Saraswat Bank as well as reputed payment aggregators like Paytm Razorpay SBI Payments amongst others.

Social transformation through innovation

Hitachi Group is a US$ 88 billion global conglomerate that is contributing to society through its spirit of social innovation and by developing world-class technologies products and solutions. Being the 100% subsidiary of this global conglomerate Hitachi Payment Services leverages Hitachis Social Innovation Business philosophy technology and customer-centric approach to further grow the Indian payment ecosystem.

Hitachi Payment Services was established in the year 2008 as Prizm Payment Services by industry veterans before being taken over by Hitachi In 2014. Over the years the organization have grown by leaps and bounds with numerous industry-first innovations to our credit. With a strong focus on cash and digital payments we have witnessed steady growth over the years.

By combining state of the art technology innovative solutions end-to-end services and an expansive network we have been able to reach out to more businesses and people and help them by offering traditional and new-age payment solutions enabling them to connect better with their clients and meet the changing needs of society.

With over 2200 employees across 13 locations in the country we are constantly accelerating digital transformation and creating new value in various fields through collaboration with partners and our customers.

As leaders of growth and innovation in the payments domain our team is focused on expanding our business by developing innovative payment solutions new business models utilising state-of-the-art technology our strong domain expertise and a strong customer focus.

Hitachi Payment Services cash payment solutions include ATM Services Cash Recycling Machines ATM Software Platforms and White Label ATM.

Dominant player in the digital payments space

As a leading digital payment solutions provider our offerings include POS Solutions (Integrated Traditional SoftPOS VAS) Toll & Transit Solutions Internet Payment Gateway Solutions Digital Payment Stack Risk Management & Analytics Reconciliation & Settlement Services Merchant Services Card Issuance Solutions and EMI Platform.

We are continuously and constantly innovating to offer banks payment aggregators & fintechs cutting-edge digital payment solutions while successfully enabling merchants across India to accept digital payments. Over the years we have developed various innovative solutions in the form of Soft POS E-RUPI Contactless Payments to name a few.

Constant innovation has paved the way for many collaborations and partnerships with private and public institutions alike. The best example is our Joint Venture with SBI - SBI Payments that is further accelerating digital payments in the country

Driving change in an evolving payments landscape

With a strong foothold in payment technologies we are growing steadily with a strong focus on innovation technology our values customer centricity and by putting employees first.

Hitachi Group Values

Throughout the world Hitachi Group employees exemplify outstanding teamwork that transcends the boundaries of geographical regions and business fields. Together we share the Hitachi Group Identity which includes the mission values and vision. It is an expression of what the Hitachi Group aims to become in the future as it advances to its next stage of growth.

Our core values are

Harmony:

The willingness to accept opinion of others & discuss matters in a manner that is thorough & frank but fair & impartial & once conclusion has been reached to co-operate & work together to achieve a common goal.

Sincerity:

To act with a sense of ownership & honesty at all times & never pass the buck. The spirit to meet societys expectations & generate credibility for Hitachi

Pioneering Spirit:

To work creatively using novel approaches to enter new area. To always act as a pioneer within our areas of expertise & to have the passion to pursue higher goals beyond our capabilities

Whats in it for you

The payments revolution is here to stay and now is your opportunity to be a part of it. What better way than becoming a part of an organisation that is the unparalleled leader of this space.

Moreover you get to be a part of a team consisting of out-of-the-box thinkers who are passionate about designing developing deploying the latest payment technologies and working towards social change. With an emphasis on transparency collaboration employee development & growth we nurture an employee-centric culture that attracts fresh perspectives and new ideas which eventually create better experiences for our customers.

So lets grow together.

Role

REPORTS TO

Executive /Sr. Executive/Asst. Manager WLA Sales & Site Acquisition

Lead-Sales Operations

DIRECT REPORTEES

INDIRECT REPORTEES

0

BRIEF BACKGROUND

• Hitachi Payment Services Pvt Ltd. (HPY) has been at the forefront of defining the payment space with the best-in-class offerings both in the Digital and Non-Digital space. (1.45 million POS Terminals processing 3 million digital transactions per day 64000 ATMs (inclusive of 26000 CRMs) and 9000 White Label ATMs)

PURPOSE OF JOB

The ATM Back Office Coordinator will be a part of ATM Deployment and Support Hub (For IAD & WLA) and is responsible for conducting Data validation of approved shops for ATM deployment ensuring clear possession of sites in stipulated time maintaining healthy relationships with franchise/shop owners coordinating with shop owners for uninterrupted power supply agreement and managing various back-office tasks to support ATM projects. This role requires data validation skills attention to detail and the ability to analyze data for identifying areas of improvement.

KEY RESPONSIBILITIES

1. Data Validation and Site Possession:

• Conduct data validation of approved shops for ATM deployment ensuring accurate and up-to-date information.
• Verify possession status of sites to initiate ATM deployment promptly.
• Ensure possession quality to prevent delays or complications during the project.

2. Relationship Management:

• Maintain a positive and professional relationship with franchise/shop owners to facilitate smooth project execution.
• Address their concerns and provide timely updates on project progress.
• Coordinate with shop owners for the installation of permanent meters to ensure uninterrupted power supply for ATMs.

3. Security Deposit and Agreement Execution:

• Collect security deposits from Franchisee within the stipulated timelines.
• Coordinate with legal teams and shop owners to ensure timely execution of agreements before the ATM goes live with cash transactions.

4. Project Data Management:

• Maintain accurate and updated data of all running projects including shop details possession status agreements and security deposits.
• Analyse project data to identify trends concerns and areas for improvement.
• Publish project dashboards to provide visibility and transparency to stakeholders.

5. Analytical Skills:

• Utilize data analytical skills to identify concern areas and propose appropriate solutions.
• Conduct periodic reviews and analysis of project data to assess performance and suggest improvements.
• Collaborate with cross-functional teams to implement data-driven strategies for enhanced efficiency and success.

6. Reporting and Analysis:

• Prepare regular reports on ATM performance transaction volumes revenue Non Transacting ATM analysis and other KPIs.
• Publish Daily / Weekly / Fortnightly / Monthly management reports and review with Regional/Zonal Heads.

QUALIFICATION/KNOWLEDGE/SKILLS/EXPERIENCE

• Bachelors degree in business administration or a related field is preferred.
• Previous experience in back-office operations project coordination or a similar role.
• Strong data validation and analytical skills with attention to detail.
• Knowledge of site acquisition & Franchise sourcing legal requirements and compliance standards for ATM deployment.
• Excellent communication and interpersonal skills for building and maintaining relationships with franchise/shop owners.
• Ability to coordinate and negotiate with multiple stakeholders effectively.
• Knowledge of legal and regulatory requirements related to ATM deployments and agreements.

• Proficiency in using Microsoft Office and data management tools.
• Strong organizational skills and the ability to prioritize tasks to meet deadlines.
• Proactive attitude problem-solving mindset and ability to work independently.
• 6 Days Working
• Preference will be given to Local candidate with knowledge of Local languages

Note: This job description provides an overview of the typical responsibilities and qualifications of the role. Actual job duties may vary depending on the specific requirements of the organization and the scope of the ATM site acquisition and revenue management activities.