Customer Service Rep
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Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Rep - German Speaking Banking Ops
Location: Berlin Germany
Contract Type: Contract
- Secure a 12-month contract with a hybrid working model in Berlin.
- Join a global technology consultancy in the financial services sector.
- Specialise in complex back-office banking operations for the German market.
- Use your fluent German skills in a professional banking environment.
Our client a global technology services company is looking for a Customer Service Representative to join their Banking Operations team in Berlin. This is an excellent opportunity to apply your back-office banking experience and German language skills within a structured and professional environment supporting a major financial institution.
Position Overview
In this role you will be a key part of the back-office operations team. You will manage essential banking processes ensuring accuracy and compliance. Your work will directly contribute to providing a seamless and reliable service for customers by handling complex inquiries and transactions efficiently through written communication channels.
Responsibilities
- Manage customer accounts and data with high accuracy.
- Process payment transactions bookings and other back-office tasks.
- Resolve complex customer inquiries via email and ticketing systems.
- Collaborate with internal teams including Fraud and KYC departments.
- Ensure all activities comply with German banking regulations.
- Deliver a fair consistent and transparent customer experience.
Requirements
- 1-3 years of experience in a customer support or back-office role.
- Experience within a financial institution in the German market.
- A completed banking apprenticeship or a comparable qualification.
- Fluent written and spoken German is essential for this role.
- Excellent written communication and problem-solving skills.
- A strong understanding of relevant regulatory requirements.
Benefits
- A 12-month contract providing stability and experience.
- A hybrid working model with a mix of office and home-based work.
- All necessary work equipment including a laptop and headset is provided.
- A structured shift pattern rotating every three weeks.
You will join a supportive team environment focused on collaboration and delivering high-quality service within a professional setting.
How to Apply
To apply for this role please submit your CV using the form below or email /
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
