Senior Guest Engagement Strategist

New Hartford, NY - USA

Monthly Salary: $ 120 - 130

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

For over four decades PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100000 restaurants in more than 110 countries. Embracing our Better Together ethos we offer Unified Customer Experience solutions combining point-of-sale digital ordering loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more visit or connect with us on LinkedIn X (formerly Twitter) Facebook and Instagram.

Position Description:

Position Description: The Senior Guest Engagement Strategist is both a strategic consultant for PARs restaurant clients and a key advisor supporting internal cross-functional teams. Reporting to the Senior Manager Loyalty Strategy this highly visible role leads consulting projects focused on loyalty program design restructuring and optimization as well as broader guest engagement and digital marketing strategies.

This role works closely with Sales Product Implementation Managed Services Customer Success and third-party developers to drive measurable results including increased participation revenue and profitability across PARs client base.

Position Location:

Remote

Reports To:

Senior Manager Loyalty Strategy

What Were Looking For:

5 years of experience in customer experience loyalty CRM or digital marketing strategy
Experience designing or implementing loyalty programs (restaurant or consumer brands)
Strong knowledge of campaign strategy CRM and SMS marketing
Skilled in collaborating cross-functionally and with external clients/partners
Proficiency in:
- Excel (analysis modeling and reporting)
- PowerPoint (polished executive-ready presentations)
- Word/Outlook (professional documentation and communication)
Strong organizational and multitasking abilities
Exceptional presentation and communication skills confident advising C-level executives
Team player with a growth mindset and a willingness to take initiative
Open to coaching feedback and professional development

Additional Skills:

Prior experience in consulting or agency environments

Familiarity with loyalty platforms (Punchh Paytronix SessionM etc.)

Financial modeling and/or market research expertise

Tableau proficiency (for performance analysis and visual storytelling)

Unleash your potential: What you will be doing and owning:

Loyalty Program Strategy & Optimization

Design restructure and optimize loyalty programs tailored to brand needs

Define KPIs program health metrics and engagement goals

Optimize for ROI retention and future scalability

Track loyalty market trends and apply insights

Campaign CRM & SMS Strategy

Craft engagement strategies across loyalty CRM and SMS channels

Support segmentation targeting testing and performance optimization

Partner with Managed Services to ensure campaign alignment with business goals

Cross-Functional & External Collaboration

Support Sales and Customer Success teams to drive product adoption

Collaborate with Implementation Product and Data teams on launch and feature alignment

Coordinate with third-party developers on loyalty and ordering integrations

Data Analysis & Storytelling

Leverage Excel and Tableau to analyze loyalty performance and growth opportunities

Create executive-level presentations to clearly communicate recommendations and outcomes

Enablement & Thought Leadership

Train internal teams on loyalty trends frameworks and strategies

Maintain and improve playbooks templates and scalable consulting materials

Contribute thought leadership via case studies blogs and webinars

Interview Process:

Interview #1: Phone Screen with Talent Acquisition Team
Interview #2: Video interview with the Hiring Manager (via MS Teams)
Interview #3: Video interview with the Team (via MS Teams)
Interview #4: Final Interview and Presentation (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application pre-employment testing a job interview or to otherwise participate in the hiring process or for your role at PAR please contact .If youd like more information about your EEO rights as an applicant please visit the US Department of Labors website.

Required Experience:

Senior IC