Technical Escalations Engineer 2 (Metrics) US-West
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Job Location:
Denver, CO - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
The Team:
At Datadog we dont just support our products we master them. As Datadogs in-house product experts the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success. We enable our customers from the worlds most innovative startups to the largest enterprises to harness the full power of Datadogs platform ensuring their growth reliability and performance.
Through deep technical expertise relentless problem-solving and exceptional customer engagement we educate guide and troubleshoot delivering high-impact solutions that shape the customer experience. Whether through hands-on technical call in-depth fact findings meeting or complex investigations we set the gold standard for technical excellence and customer advocacy. As part of our TEE team youll tackle the most challenging technical problems collaborate directly with Engineering and Product to refine and evolve our platform and mentor teams worldwide elevating the technical bar at every level.
At Datadog we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
The Role:
Join a team of elite problem-solvers from diverse backgrounds engineers innovators and technologists united by a passion for tackling complex challenges the right way. We dont just fix problems we redefine solutions.
As part of the Technical Escalation Engineering (TEE) team youll operate at the heart of Datadogs ecosystem working at the intersection of Technical Solutions Engineering Product and our Customers. Every challenge you take on will directly impact the performance scalability and success of both our clients and our platform. Youll be in an environment that moves fast challenges you daily and rewards curiosity ownership and technical excellence.
This is your chance to shape the future of observability and security driving innovation mentoring teams and influencing product direction while witnessing your expertise make an immediate and lasting impact. If youre ready to elevate your career and push technical boundaries this is where you belong.
Datadog values people from all walks of life. We understand not everyone will meet all the below qualifications on day one. Thats okay. If youre passionate about technology and want to grow your skills we encourage you to apply.
What Youll Do:
Develop deep technical expertise continuously learn as the product evolves and become the go-to authority in your domain.
Investigate complex escalations lead high-stakes technical calls and drive solutions for our most critical customer challenges with urgency and precision.
Run engaging office hours deliver impactful learning sessions and mentor the Global Support Engineering team (GSE) ensuring theyre equipped to handle any challenge.
Partner with Engineering and Product to proactively identify gaps drive meaningful improvements and advocate for customers in shaping the evolution of our platform.
Become the Metrics expert within the Technical Solutions team owning deep investigations across ingestion querying and visualization.
Lead escalations involving discrepancies in dashboards alerts and usage identifying edge cases tagging issues or data delays across the stack.
Partner with Product and Engineering to escalate critical feedback validate fixes and advocate for a consistent and transparent user experience.
Build robust solutions and internal tools to help TSEs debug metric behavior query complexity and visibility gaps faster and more consistently.
Scale knowledge globally through training sessions office hours and playbooks to prepare the Solutions team for new features and improvements.
Who You Are:
A self-driven problem solver with an obsession for excellence and continuous learning. You thrive in ambiguity take initiative and push beyond expectations.
A strategic thinker who defaults to a client-centric approach proactively identifying opportunities to enhance customer experience while balancing technical feasibility.
An independent fast learner capable of picking up new technologies adapting to evolving priorities and crafting innovative solutions to complex technical issues.
A customer advocate experienced in high-stakes technical support or solutions engineering comfortable tackling difficult customer challenges and turning problems into opportunities.
A collaborator and mentor who enjoys sharing knowledge raising the technical bar for the team and contributing to a culture of excellence.
Experienced in troubleshooting complex metric ingestion and visualization issues including dropped data late points and tagging inconsistencies.
Comfortable working with APIs dashboards monitors and metric queries and understanding how they behave over time.
Able to navigate edge cases around metric types (gauge count rate) cardinality and the impact of retention windows or time aggregation.
Curious and customer-focused with a drive to uncover root causes and improve the observability experience across every product surface.
Bonus points
Computer Science or Engineering majors
Experienced in using Zendesk Jira Confluence or similar softwares.
Benefits and Growth:
- Generous and competitive global and US benefits
- New hire stock equity (RSUs) and employee stock purchase plan
- Continuous career development and pathing opportunities
- Product training to develop an in-depth understanding of our product and space
- Best in breed onboarding
- Internal mentor and buddy program cross-departmentally
- Friendly and inclusive workplace culture
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
Key Skills
- Computer Science
- Electrical Engineering
- Active Directory
- Tcp/IP
- OS
- Database
- Linux
- Java
- fax server
- Troubleshoot
- Complex issues
- Problem Resolution
- hardware
- Technical Support
- UNIX
