Facilities Officer

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Duties & Responsibilities:

Be fully responsible for the soft services daily operations including but not limited to cleaning space management landscape pest control furniture asset warehouse etc.

Managing team members to ensure above mentioned services be well perform and delivered.

Providing regular coaching to team members and ensure all of them be acquainted with all related procedures

Regularly to review incumbent policies and precures to ensure these processes be always updated and executable

Training and guide soft service team members to achieve continuous improvement

Communicate with the critical users to accurately understand their needs coordinate resources across service lines and provide help and solutions

Handle user complaints promptly escalate and take appropriate actions to ensure user satisfaction

Work with team and manage contractors including cleaning service landscape pest control furniture drinking water laundry garbage sorting & collection campus store delivery box etc. ensure contractors service be fully meet the service standards. respond for any complaints and be responsible for continuous improvement. Providing monthly billing data analysis and KPI scoring for contractors performance

Guide and supervise the warehouse daily operations ensure clients warehouse be well maintained and compile with the inventory requirements

Guide and support team member to manage the FM especially soft service related matters in sports complex

Guide and support team to manage campus space respond any requests from users or HR dept. to ensure employees office work station/space be efficiently settled. Manage the meeting room storages classrooms etc. to ensure all the spaces be efficiently utilized.

Work with team to perform regular inspections for the the furniture in campus to ensure all the furniture be in good condition and be placed in right places also all the failures be timely fixed.

Serve as a backup for other roles within the team during special circumstances to ensure smooth operations

Backup any team members when theyre on leave

Other duties as assigned by DKU and soft service manager

Qualifications & Requirements:

College degree or above or equivalent training

Good spoken and written English

Experiences in property customer service

Quick learner and willing to learn new things

Self-starter and result oriented

Good communication skill and strong team work

Good command of MS Office (ppt exel word outlook)

Able to manage multiple tasks and work under pressure

High engagement and commitment to work

Major in Administration Business English

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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