Tier 1 Helpdesk Representative
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Job Summary
We are seeking a highly motivated and customer-focused individual to deliver exceptional service to our customers. The ideal candidate will leverage their in-depth knowledge of our products and procedures to resolve inquiries efficiently and effectively. This role offers opportunities for growth and advancement with the potential to transition into a technical support position for top performers.
Essential Duties and Responsibilities
- Answer and process incoming calls in a timely and professional manner.
- Transfer calls to the appropriate department to ensure a timely resolution.
- Escalate complex or technical issues to the relevant support team.
- Assist customers with service-related issues.
- Create service requests in accordance with established department policies and procedures.
Job Qualifications
- Strong written and verbal communication skills
- Strong time management and organizational skills
- Strong interpersonal and active listening skills
- Attention to detail
- Data entry and typing skills
Education and Experience Requirements
- High school diploma or equivalent.
- Previous customer service or call center experience is preferred.
- A passion for technology and IT is a plus.
Required Experience:
Unclear Seniority
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
