Housing Based Case Manager CM II

In collaboration with the County of Marin Housing Based Case Management Program goal is to

improve the wellbeing of Marins population who are experiencing chronic homelessness or precariously housed. Two of the programs goals are to provide navigation support into

and ongoing support in permanent supportive housing.

The housing-based case manager must act as a positive change agent to assist enrollers in achieving and maintaining housing while also promoting awareness and teaching strategies that reduce the likelihood of a return to homelessness in the future. Housing-based case managers must conduct their work with clients from a housing first trauma-informed culturally competent perspective and must be acquainted with best practices in achieving and maintaining housing stability.

Case management staff will work in partnership with clients to identify immediate

short-term long- term and ongoing needs and barriers to housing and tie strategies

and goals that will best address those needs and barriers matrixes and how to maintain independence and prevent homelessness.

Work with the client and a Care Provider Team to develop an individualized client-directed comprehensive person-centered care plan that includes the clients prioritized goals and the individualized needs identified during the assessment process.

Conduct regular one-on-one sessions (including home and field visits) with clients to discuss progress challenges successes and other developments related to each clients care plan.

Document all visits and interactions in WIZARD and Caseworthy within 24-48 hours of outreach and maintain HMIS/Clarity enrollment and management Marins Coordinated Entry and MAV-SA assessments as required.

Provide housing stabilization support between the landlord and all other housing-related community resources. This position works extensively with the community agencies which are collaborative partners with the program.

For unhoused clients assist them to find safe stable and affordable housing based on

individual needs and client choice. Case managers are expected to engage in creative problem solving to connect clients to permanent housing options including market rate apartments senior housing board and care recovery housing and shared housing. Housing efforts may include partnership with centralized housing location services.

Provide in-person support to clients at housing interviews with landlords and at housing determination and voucher issuance sessions.

Assist with obtaining assistance with move-in costs including but not limited to security deposits first and last months rent storage fees and utility deposits. Educate and support independent learning skills about tenant responsibilities and neighborliness.

Assist with all document acquisition/retrieval ID birth certificate income verification housing status documentation disability certification etc.

Attend all in person virtual meetings and case conferences to support client and problem-solving efforts.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

• Bachelors degree in social work or related field with a minimum of two 2 years directly related experience in case management is highly recommended.
• Possess knowledge of homelessness/unstable housing substance use and mental health disorders and services.
• Substantial or demonstrated knowledge/experience working with individuals in crisis or unstable housing situations.
• Excellent written and verbal communication skills.
• Electronic data collection input and information maintenance.
• Computer Skills and Microsoft knowledge

Knowledge Skills & Abilities:

• Must have experience in assessments and strong crisis intervention skills particularly with people who have substance use and mental health issues.
• Certified or familiarity with HCV/Housing Quality Standards but not required.
• Interacting with people from various social cultural economic and educational backgrounds to stabilize or improve housing situations.
• Achievement and client oriented.
• Work as part of a team and collaborate with colleagues for successful outcomes.
• Organizational awareness.
• Analyze information problems situations practices or procedures to define the issues/challenges relevant factors or concerns to accomplish success.
• Formulate logical and objective conclusions through client services plans.
• Organize material information and/or people systematically to optimize efficiency and minimize harm or duplication of efforts.
• Coordinate people resources and information to maximize success.
• Demonstrates the necessary attitudes knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.

Prerequisites Required Prior to the First Day of Employment:

• Is responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.
• Is responsible for accurate and timely submission of case records within 24-48 hours.
• Serves on a quarterly case record review committee for Performance and Quality Improvement
• Serves on department or program Performance and Quality Improvement PQI Committee responsible for monitoring goals and reporting.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Frequent bending standing stooping kneeling reaching twisting and walking.
• Occasional lifting pushing and pulling.
• Frequent repetitive motions: Making substantial movements (motions) of the wrists hands and/or fingers.

• Light work: Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects.

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.
• Driving is required for this position.

If driving a car is required for the position incumbent must have a valid California drivers license and be able to provide proof of DMV record and personal insurance (if required.)

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Contact with clients who may have behavioral and psychiatric problems including shouting use of profanity and inappropriate behavioral choices.
• Outreach efforts may include encampments in various areas of Marin.
• Noise level in work environment is usually moderate and consistent with a normal office setting.
• Occasionally exposed to perfume or scents in personal care products used by clients.
• Supervision: The incumbent is assigned duties according to specified procedures and receives detailed instructions. Work is reviewed frequently. The employee performs a variety of routine work within established policies and procedures and receives instructions on assignments new policies or projects.
• May include contact with clients with mental health issues who demonstrate behaviors such as use of profanity shouting running away self harm and violence.
• Occasional need to interact with clients that may be expressing anger both appropriately and in appropriately.
• The work environment includes contact with many people who may be loud and at times behaviorally challenged.
• The worker is occasionally exposed to PPE cleaning products.