Events Services Supervisor (Guest Services Supervisor)

This position primarily works onsite supporting operations and security staff and the schedule for this position is driven largely by onsite events. This position is responsible for the overall presentation and appearance of event spaces for trade shows concerts performing arts events social functions and other events at the SAFE Credit Union Convention & Performing Arts District. This position will oversee and coordinate activities such as event setup and teardown cleanliness safety security and other operations activities. This position will primarily interact with guests the public vendors and other staff to promote and create a positive guest experience ensure a safe and secure event environment and resolve guest and event issues as they arise.

IDEAL CANDIDATE STATEMENT

The ideal candidate will be able to provide excellent customer service in all situations and will be comfortable meeting and interacting with guests. The ideal candidate will be familiar with laws ordinances codes and procedures related to event operations and encounters with the public; methods and techniques of facility plan review and analysis; office procedures methods and equipment including computer technology word processing and spreadsheet applications; specialized software programs; and principles of supervision training and performance evaluation. Extensive experience in large-scale events setup as well as general experience in janitorial operations guest services and security within a Convention Center or other large event building such as a hotel is highly desirable.

TYPICAL DUTIES

- Supervises and/or coordinates events services or box office activities of the Convention Center in order to meet the needs of the licensee and ensure efficient operation of Community Center events; ensures that all necessary services and preparations are in order and scheduled; responds to facility user complaints and inquiries.
- Provides information regarding the facilitys capabilities and services to users and potential users of the Center; determines equipment personnel and other services required for events; calculates estimates and final costs to user for equipment personnel and other services;
prepares cost settlement data.
- Coordinates with catering concessionaires security ushers and other service providers; reviews facility use contracts to assure compliance with terms and conditions; serves as on-site liaison between facility user and the City through attendance at events.
- Directs plans and coordinates the box office activities at the Convention Center; maintains and reconciles box office checking account; coordinates the scaling and selling of tickets for the facilities with promoters and licensees; reviews contracts expenses receipts deposits and other financial arrangements prior to settlement after each performance; supervises and participates in the settlement of receipts and payment of expenses associated with an event.
- Prepares a variety of reports correspondence contracts and studies related to events and facility use.
- Supervises trains and evaluates assigned personnel; recruits hires trains and schedules part time box office personnel.
- Performs other or related duties as assigned.

Knowledge of:

- Principles and techniques used in planning coordinating and servicing a variety of convention meeting theatrical and entertainment events.
- Box office accounting and record-keeping procedures.
- Rates and charges associated with use of a public events facility.
- Health fire safety and emergency procedures affecting the use of public events facilities.
- Event coordination booking box office security concession service and operational needs associated with events.
- Principles of administration personnel management budgeting marketing and promotion.
- Computers and computer applications

Skill in:

- Multi tasking.
- Staff supervision.
- Prioritizing in an event driven atmosphere.
- Use of computers computer applications and software.

Ability to:

- Plan organize coordinate and supervise various event services.
- Select train supervise and evaluate subordinates.
- Establish and maintain effective relationships with those contacted in the course of work.
- Work extended hours including nights and weekends.
- Work under time pressure.
- Anticipate service needs for individual events.
- Communicate effectively both orally and in writing.

EDUCATION AND EXPERIENCE

Any combination of education and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience:

Three years of experience in the overall operations involved in the preparation for and presentation of convention and entertainment events including the supervision of personnel and coordination of activities.

Education:

A Bachelors degree in business administration public administration or a closely related field.

Substitution:

Additional experience in public relations or entertainment facility management or hotel events planning may substitute for education on a year-for-year basis.

PROOF OF EDUCATION

Should education be used to qualify for this position then proof of education such as but not limited to university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment. Unofficial documents and/or copies are acceptable.

An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment.