Technology Support Specialist

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Options Counseling and Family Services founded in 1991 in Florence Oregon has since expanded to serve fourteen counties in western Oregon. Headquartered in Eugene we provide quality mental health and family preservation services to diverse communities. Committed to supporting health safety and empowerment.

Benefits

Options offer these benefits to our full-time employees (full-time is any employee working 30 hours per week) company-paid health/vision and dental long-term disability and life insurance; for a full list of all benefits please view our website: have shown that women and people of color are less likely to apply for jobs unless they believe they have every one of the qualifications as described. We are most interested in finding the best candidate and our hiring processes are centered on assessing candidates based on diverse experience. Please let us know if you have questions.

General Description

The Technology Support Specialist plays a vital role in ensuring seamless technology experiences for administrative and counseling staff across the organization. This includes supporting computers mobile devices phones and other technological systems critical to our work.

At Options Counseling and Family Services the IT department is rooted inexcellent customer service. We view our clinical providers and administrative staff as our clients and we work as a team to share workloads solve problems andanticipateneeds. Our approach is bothproactivethrough system management and maintenanceandresponsive withtimely positive support for day-to-day issues.

Although this role does not typically provide direct services to clients it is a key contributor to the overall mission of improving client well-being. Professionalism punctuality and a respectfulsolutions-oriented attitude are essential.

Education and/or Experience

• High school diploma or equivalentrequired;additionaltechnical training or certifications preferred.

• Knowledge of Windows operating systems and familiarity with multiple internet browsers.

• Proficiencyin Microsoft Office 365 Microsoft Azure Microsoft cloud-based management OneDrive SharePoint and Zoom.

• Experience configuring Android and Apple devices.

• Strong troubleshooting skills with a systematic approach and ability to delivertimelyworkarounds.

• Preferred: experience with SQL/database reporting including Microsoft Power BI.

• Preferred: experience with Microsoft Forms Microsoft Flows and WordPress website maintenance.

• Relevant certifications (e.g. CompTIA A Microsoft 365 Certified or equivalent)a plus.

• Successful completion of a DHS background check (includingfingerprinting) isrequired.

• Commitment to inclusivity respect and unbiased support of colleagues clients and families.

Essential Duties and Responsibilities.

• Providetimely respectful and professional technicalassistanceto staff.

• Prepare configure and redistribute computers cell phones and office phones.

• Monitor and respond to IT support requests using the ticketing system.

• Identifyand respond to potentialvirusor malware threats.

• Provide staff training on hardware software and mobile devices.

• Troubleshoot and repair computers phones and mobile devices.

• Maintain network systems including switches Wi-Fi hotspots routers and firewalls.

• Create andmaintainuser training guides.

• Install Ethernet wiring and create Ethernet cables as needed.

• Support presentations with technologysetupand troubleshooting.

• Use SharePointin Office 365to create and deploy forms and documents to the intranet.

• Collaborate with IT team members to implement proactive system improvements.

• Perform other duties as assigned.

Growth and Development

• This position offers opportunities to:

• Gain hands-on experience with advanced tools such as Microsoft Azure Power BI and WordPress.

• Pursue professional certifications with organizational support.

• Build skills in system administration reporting and data management.

• Contribute ideas tostrengthenIT infrastructure and user experience.

Working Conditions

• Occasional afternoon evening or weekend hours may berequired.

• Travel may be required using a personal vehicle; proof of insurance with minimum liability coverage isrequired.

• Vision sufficient to read online records and related documentation.

• Extended periods of sitting at a workstation for IT system updates phone support and email correspondence.

• Ability to sit stand drive or work at a computer forextended periods.

• Physical mobility to work from ladders under desks or in tight spaces.

• Ability to lift at least 50lbs bend stoop and reach as needed.

• Ability to type and speak on the phone simultaneously.