MSP Service Dispatcher
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Job Location:
San Diego, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
- Opportunity for advancement
- Paid time off
- Training & development
- Receive triage and assign service tickets via phone email and PSA system.
- Prioritize tickets based on urgency impact and client SLAs.
- Schedule and dispatch technicians for remote and onsite support.
- Monitor ticket progress ensuring timely follow-ups and resolutions.
- Communicate with clients regarding ticket status scheduling and updates.
- Collaborate with service managers to optimize technician workloads.
- Escalate unresolved or high-priority issues to appropriate technical teams.
- Maintain accurate documentation of service requests and technician activities.
- Strong organizational and multitasking abilities.
- Ability to remain calm under pressure and manage competing priorities.
- Excellent verbal and written communication skills.
- Team-oriented mindset and ability to thrive in a fast-paced environment.
- Reliability and punctuality.
- Basic understanding of IT services and terminology.
- Eagerness to learn and grow professionally.
- Competitive salary
- Paid time off and holidays
- Professional development and training opportunities
- Supportive team-first culture
Our growth isnt measured in numbers its an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries flex know-how and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fast-paced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Were Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.
Key Skills
- Typing
- Data Entry
- Customer Service
- AS400
- Transportation Management Systems
- Computer Skills
- Paratransit
- Microsoft Outlook
- Computer Literacy
- Dispatching
- Logistics
- Phone Etiquette
About Company
TeamLogic IT is a nationwide network of businesses that provide comprehensive computer-based services for managing information technology.
