[VO2 Group ISB AI] Head of Delivery

About InsideBoard AI

InsideBoard AI is the first AI-powered change management platform. Our mission is to drive successful transformations by engaging employees sustainably. Trusted by leading enterprises we have 100000 active users and a 100% client satisfaction rate.

Role Summary

As Head of Delivery you will lead the Delivery Team ensuring every project delivers measurable impact while elevating client satisfaction and operational excellence.

Youll combine strategic delivery for executive clients with leadership of a multi-disciplinary team of Project Managers and Data integrators.

This role is both hands-on and visionary: setting the delivery strategy building scalable frameworks and coaching the next generation of InsideBoard leaders.

Key Responsibilities

1.ClientPartnership & Delivery Alignment

Serve as the main point of contact for executive stakeholders to ensure delivery success and business alignment.

Translate client objectives into actionable delivery plans and measurable outcomes.

Ensure client satisfaction through proactive communication issue resolution and continuous value realization.

Represent InsideBoard AI in key governance meetings and performance reviews to guarantee transparency and trust.

2. Delivery Leadership

Oversee the end-to-end delivery of AI-driven transformation projects across global clients.

Ensure on-time high-quality delivery with measurable outcomes.

Define and optimize delivery frameworks governance models and KPIs.

Anticipate and mitigate delivery risks ensuring operational continuity.

3. Team Leadership & Growth

Lead and scale a high-performing delivery organization.

Recruit mentor and coach consultants and project managers to achieve excellence.

Foster a culture of accountability innovation and continuous improvement.

4. Cross-Functional Collaboration

Partner with Sales to design project scopes and client proposals.

Work closely with Product and Data teams to translate client needs into product evolution.

Support post-deployment engagement strategies to ensure long-term client success.

Qualifications & Experience

810 years in Professional Services Delivery Management or Program Leadership (SaaS / AI / digital transformation).

Proven record of leading complex multi-stakeholder projects from design to successful delivery.

Strong leadership skills with experience building and scaling high-performing teams.

Expertise in project governance resource planning and risk management.

Confident engaging with C-level stakeholders and aligning delivery to business outcomes.

Excellent communication organizational and problem-solving abilities.

Fluent in English and French; knowledge of AI and change management.

Key Competencies

Delivery Excellence Drives high-quality on-time and value-focused project execution.

Leadership Inspires mentors and empowers teams toward shared goals.

Client Partnership Builds trust and ensures satisfaction through transparency and accountability.

Operational Rigor Structures processes metrics and governance for scalable impact.

Strategic Execution Aligns delivery performance with business priorities and long- term vision.

Collaboration Works seamlessly across Sales Product and Data teams to ensure end-to-end success.

What We Offer

Opportunity to lead a strategic function in a fast-growing AI company.

Direct engagement with senior executives and complex client projects.

Collaborative and innovative work environment.

Competitive compensation and benefits package.

Significant impact on client success and organizational growth.Head of Professional Services InsideBoard AI

Location: Paris 2

What youll do:

Act as a senior advisor to C-level clients influencing strategy and maximizing value from our solutions.

Lead end-to-end delivery of complex projects ensuring quality timeliness and measurable impact.

Build and mentor a high-performing team of consultants and project managers.

Collaborate with Sales and Product to shape proposals gather client feedback and influence roadmap.

Implement scalable processes and best practices for professional services excellence.

What were looking for:

8 years in professional services consulting or client success (SaaS/AI preferred).

Proven experience in executive-level advisory and complex project delivery.

Strong leadership strategic thinking and communication skills.

Hands-on results-oriented mindset with experience scaling teams.

Passion for AI digital transformation and driving business impact.

Why InsideBoard AI:

Lead a strategic function in a fast-growing AI company.

Engage directly with top executives and high-impact projects.

Shape the future of AI adoption for our clients.

Competitive compensation and flexible work environment.