eCommerce Key Account Manager

The Key Account Manager (KAM) will be responsible for growing Syntechs commercial relationships with leading eCommerce retailers driving sales and strategic growth across the portfolio. This role blends strategic planning with hands-on execution demanding adaptability strong analytical capability and a deep understanding of South Africas Retail and eComm landscape.

The ideal candidate will demonstrate commercial acumen sound judgment and market awareness with the ability to negotiate and execute complex strategies that deliver sustained (and improved) market growth margins and strengthened retailer partnerships.

Experience

• 3 years experience in eComm account management with a proven record of delivering measurable growth and significant milestones.
• Direct experience managing major online retail accounts (Takealot Amazon Makro ODO etc.).
• Experience within IT or Consumer Electronics distribution into retail channels is also advantageous.

Skills

• Strong commercial and negotiation skills with P&L understanding and promotional modelling experience.
• Advanced Excel proficiency (formulas pivot tables) and strong command of the Microsoft Office suite for analysis reporting daily work and presentations.
• Proven ability to influence and manage stakeholders across internal departments and external partners (both above and below their station).
• Skilled in category planning assortment strategy and pricing optimisation to drive sales and manage profitability.
• Analytical and data-driven mindset with the ability to interpret performance metrics and translate insights into long-term vision and short-term actions.
• Excellent communication and presentation skills capable of simplifying complex information for diverse audiences.

Technical Aptitude

• Comfortable operating in a technology-driven fast-paced sales environment - ideally within consumer electronics or IT hardware categories.
• Ability to leverage data automation and digital tools to enhance efficiency.
• Understanding of AI and eComm platforms is advantageous.

Work Ethic

• Highly organised detail-oriented and capable of managing multiple priorities in a high-output environment.
• Proactive and self-motivated with a hands-on approach to resolving operational or strategic challenges.
• Demonstrates accountability and consistent follow-through on deliverables and deadlines.
• Thrives under pressure maintaining a calm solution-oriented mindset during stressful periods.

Attitude

• Positive collaborative and coachable with a strong growth mindset.
• Results-driven (short-medium term executions) while also maintaining focus on long-term brand partner disti and margin health.
• Adaptable and resilient in the face of change challenges and evolving priorities.
• Customer-obsessed with a passion for delivering value and building lasting partnerships.