Retention Specialist

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

Were part of Super Group the NYSE-listed digital gaming company behind some of the worlds leading Sports and iGaming brands.

At DigiOutsource we bring passionate people and innovative tech together to create market-leading online gaming solutions.
Our multidisciplinary teams are passionate about products customer experience and security. Were empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.

Who were looking for

Were on a thrilling journey of growth and innovation and we need passionate driven individuals to join us.
At DigiOutsource every day is action-packed and we expect you to bring your return youll find a supportive environment where your skills can flourish and your career can soar.
Ready to become a game-changer Supercharge your career with us and be part of something extraordinary.

Why we need you

Were on a mission to create extraordinary experiences for our customers and we believe that your unique skills passion and superdrive will help us achieve our vision.

We are seeking a dynamic and strategic Promotions & Lifecycle Specialist to support our iGaming brands. This role will be instrumental in driving user engagement through innovative promotional strategies
and lifecycle marketing initiatives designed to appeal to diverse player segments across multiple markets.

What youll be doing

As part of your role your responsibilities will include:

Core Duties:

• Execute briefs projects and initiatives to support / grow the Player Lifecycle Strategy.

• Prioritize and plan projects with the Player Lifecycle Manager.

• Optimize communication touchpoints and adjust interventions as needed.

• Identify new opportunities and collaborate on implementation.

• Work with external teams (e.g. Market Development Digital Marketing).

• Stay informed on competitors industry trends and marketing best practices.

• Monitor project success and apply learnings.

• Ensure communication meets customer needs and improves response rates.

• Deliver projects on time meeting standards and deadlines.

• Implement initiatives to optimize player experience and minimize revenue loss.

Financial Management

• Devise initiatives and offer strategies that deliver on customer expectations and support anticipated ROI per project/intervention.

• Ensure numbers management deep dives and forensic audits on all variables of the New Player Portfolio / promotions to ensure initiatives are measurable against set KPIs thereof.

Project Management:

• Coordinate marketing activities to support retention with stakeholders.

• Diversify automation to drive business growth.

• Ensure cooperation between teams and suppliers to meet project timelines.

• Assess tools to improve flexibility and scalability.

• Run ad-hoc promotions for re-engagement before automation.

Financial Management

• Develop initiatives and offers to meet ROI targets.

• Conduct audits on the Offer Management Portfolio to measure against KPIs.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills youll bring to the table

The necessary skills that we require for this role include:

• Relevant tertiary qualification in Project Management Marketing Business or Finance Administration

• Minimum of 2 years experience within the iGaming industry with a strong understanding of customer behavior and data-driven retention strategies

• Proven working knowledge of Microsoft Office Suite including advanced Excel (spreadsheets pivot tables graphs and formulas)

• Strong analytical mindset confident in interpreting data and making informed business decisions

• Excellent verbal and written communication skills with the ability to present complex ideas clearly and effectively

• Demonstrated project management expertise with a track record of delivering projects on time and within scope

• Exceptional attention to detail ensuring accuracy and consistency across all deliverables

• Ability to adapt quickly to changing priorities in a fast-paced dynamic environment

• Highly organized proactive and quality-driven

Desirable skills youve got up your sleeve

It would be great if you also have some of the following skills:

• Proven experience owning and delivering end-to-end retention strategies and governance not just campaign execution

• Proficiency in project management software such as Jira or Trello

• Experience in developing and optimizing customer retention frameworks or lifecycle marketing programs

• People management or leadership experience within a marketing or retention team

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Strategic Thinking

• Organization & Planning

• Effectiveness & Delivery

• Business Acumen

• Problem Solving

• Initiating Action

• Control & Efficiency

What youll get back

We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:

• Were dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.

• Your hard work and achievements wont go unnoticed. Our innovative Performance Tool ensures you receive regular constructive feedback helping you to continuously improve and reach your full potential.

• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.

• Free Massages On-site

• Free On-Site Gym

• Group Life Cover

• Funeral Fund Benefit

• Financial Services Assistance

• Employee Assistance Programme

• Curro School Fees Benefit

• Income Continuation Benefit

• Leadership Training

• Referral Bonus

• Medical Aid Subsidy

• Free Sleep Coaching

• On-site Barista

• Retirement Annuity Subsidy

• Team buildings

Be part of that Superclass feeling.

At Super Group diversity is part of our DNA. With teams across 16 countries 85 nationalities and 19 languages we take equal opportunities seriously championing a supportive inclusive and empowering environment wherever you are in the Group.

Its all about putting your experience first and ensuring honesty and fairness in all we do.
Here your growth is supported and your contributions valued.

Game on!

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore a qualification verification check will be done. By applying for this role and supplying the necessary details you hereby grant us permission to apply for these checks. This will be done in a confidential manner and solely for the purposes of verification.

Should you not hear from us within 2 weeks please deem your application as unsuccessful.

The perfect place to work play and grow!