Technical Applications Specialist I

Work Schedule

Environmental Conditions

Job Description

At Thermo Fisher Scientific our people share a common set of values - Integrity Intensity Innovation and Involvement. We work together to accelerate research solve complex analytical challenges improve patient diagnostics drive innovation and increase laboratory productivity. Each one of us contributes to our mission every day to enable our customers to make the world healthier cleaner and safer

How will you make an impact
The Technical Applications & Support Specialist I plays a key role in empowering customers to achieve reliable high-quality results. You will combine your scientific expertise and technical skills to deliver exceptional support training and troubleshooting for our diagnostic systems.

Key Responsibilities:

• Provide responsive technical assistance through our Technical Support Hotline email and remote tools for both internal and external customers.

• Diagnose and resolve hardware software and system operation issues to ensure instrument uptime and customer satisfaction.

• Lead root-cause investigations for confirmed product complaints documenting findings and recommending effective corrective and preventive actions (CAPA).

• Deliver engaging on-site and virtual training sessions for customers on instrument operation assay setup software workflows and best practices.

• Collaborate cross-functionally with Field Service Engineers Quality and R&D to resolve performance issues and share insights that drive continuous improvement.

• Perform performance qualification correlation and verification studies to support new instrument or assay implementations in clinical and research environments.

• Interpret and communicate scientific results clearly providing expert guidance on assay optimization calibration and quality control strategies.

• Enhance your professional and technical growth by continuously developing both technical expertise and life skills that support long-term career success.

How will you get here

Education

• Associates degree in Biological Science required; Bachelors degree preferred.
• Certification as a Medical Laboratory Technician or Medical Laboratory Scientist desired.

Experience

• Minimum of 3 years of laboratory or related professional experience required.
• Strong customer service and interpersonal communication skills.
• Training experience preferred.
• Clinical laboratory experience highly preferred

Knowledge Skills Abilities

• Mechanical knowledge and abilities regarding instrumentation preferred
• Demonstrates clear and concise communications
• Passion for problem-solving collaboration and lifelong learning.
• Commitment to providing outstanding customer experiences.
• Ability to travel up to 20%

Benefits

We offer competitive remuneration annual incentive plan bonus healthcare and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative forward-thinking organization and outstanding career and development prospects. We offer an exciting company culture that stands for integrity intensity involvement and innovation!