Customer Success Engineer

Sydney - Australia

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

The Opportunity

Customer Success Engineers (CSEs) act as the primary technical partners for our strategic clients ensuring they attain business value and increased return on investment through Adobe Managed Service AEM solutions. Youll build trusted relationships translate business and technical needs into robust implementations and manage delivery operations and SLA compliance!

What we do- We build operate maintain and monitor customers AEM implementation acting as the named expert resource that ensures reliable platform operations and successful golives.

What Youll Do

Client Partnership & Delivery:

Serve as the key technical contact for assigned clients linking business goals with technical execution.
Maintain platform health through runbooks incident response automation and performance optimization.
Provide proactive updates risk assessments and technical guidance to senior stakeholders.
Partner with account consulting project management engineering and support teams for seamless delivery.

Platform Operations & Enablement :

Oversee AEM Cloud operations: deployments patching backups monitoring and incident management.
Drive automation and operational excellence using modern DevOps tools and AI-driven insights.
Enable customers to focus on business value by reducing infrastructure overhead.
Support architecture reviews launches and ongoing performance improvement.

Outcome Focus :

Ensure uptime reliability security and customer satisfaction through proactive operations and responsive issue resolution.

What Youll Bring

Core Competencies

Proven experience managing enterprise clients and technical projects with a customer-first approach.
Excellent communication skills with both technical and executive audiences.
Decisive adaptable and comfortable in high-pressure situations.

Technical Expertise

Cloud Operations: Deep experience with AWS and Azure (GCP a plus).
Infrastructure & Automation: Linux web technologies AWS CDK/CloudFormation (or equivalent IaC tools).
Containers & Edge: Docker Kubernetes CloudFront Azure CDN Fastly or Akamai.
Monitoring & Observability: New Relic Nagios Splunk or similar.
Security & Governance: Cloud cost identity and compliance management.
DevOps & Build: Maven Git CI/CD pipelines.
AEM & Web Architectures: Familiarity with AEM development and Jamstack.
AI/ML Advantage: Experience integrating LLM APIs (OpenAI Anthropic Azure OpenAI Cohere) Hugging Face models or building RAG/ML pipelines with Python.
Software engineering background highly valued.

Why Join Us

Be part of a team that builds operates and optimizes critical AEM Cloud environments for global enterprisescombining modern cloud DevOps and AI capabilities to deliver continuous value and innovation.

Adobe for All

Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included were committed to fostering a diverse and inclusive workplace for all.

Take the plunge and jump in

Liking what you have read and keen to jump in Thinking you might not have all the skills we are looking for Just take the plunge and apply we know that by bringing together a diverse group of people we become so much better together. Wed love to see where we can help drive Creativity for All together.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression or veteran status.

Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.

Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call .

Our CompanyChanging the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos...