Knowledge Author (Transformation)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At Ayvens progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us and get better with every move.
We are currently seeking two Knowledge Authors who will be responsible for creating editing and publishing high-quality documentation based on information provided by subject matter experts (SMEs) and other knowledge holders.
An exciting opportunity where you as the successful applicant will convert complex business processes operational practices customer insight and other critical knowledge into accessible structured artefacts that will form part of the organisations permanent knowledge base.
Both roles will be offered for a fixed term of 18 months to support the integration programme.
Responsibilities
Document knowledge articles workflows SOPs FAQs and other reference material as appropriate to the knowledge type
Conduct structured interviews and workshops with SMEs and other knowledge holders.
Translate technical or tacit knowledge into clear concise and usable documents.
Follow templates standards and taxonomies established by the Knowledge Manager.
Collaborate with Business Process Analysts to visualize processes ().
Ensure all documentation is reviewed version controlled and stored in the knowledge repository.
Maintain documentation quality by adhering to writing guidelines and project standards.
Support updating and refreshing content to ensure knowledge is always up to date for end users
Skills Experience & Background
Demonstrable experience in technical writing process documentation or knowledge authoring.
Experience working in large transformation transition or knowledge projects is advantageous
Strong technical writing and content creation skills.
Proven ability to simplify and structure complex information.
Skilled in tools such as Word Visio PowerPoint and SharePoint.
Strong attention to detail and adherence to templates and standards.
Effective collaboration and interviewing skills.
Knowledge of financial services or fleet management is desirable.
Degree or equivalent experience in Communications Technical Writing or related discipline.
What We Can Offer
Competitive basic salary
Generous contributory pension scheme
25 days holiday in addition to bank holidays
Volunteering days to assist in charity work
Sustainability Initiatives
Holiday buy / sell (subject to conditions)
Flexible working options available
Generous Employee Referral Scheme (1000)
EV charging points bike storage car parking
Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse inclusive enjoyable and authentic workplace so if you are excited by this or any role at Ayvens but your experience doesnt exactly align we would encourage you to apply regardless! Whats the worst that can happen!
Why Ayvens
With over 3.4 million vehicles managed across more than 42 countries we provide full-service leasing flexible subscription services fleet management services and multi-mobility solutions to customers of all sizes including large corporates SMEs professionals and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. Were committed to sustainable mobility and have made it a core part of our everything we do were guided by the principles of authenticity curiosity commitment and collaboration. We aim to foster an organisation thats diverse in people and ideas where everyone can thrive and be themselves no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates news and insights.
*ALD Automotive LeasePlan are rebranding to Ayvens across all 42 countries by 2025.
Key Skills
- System Architecture
- Records Management
- Zendesk
- Customer Support
- Live Chat
- IT Service Management
- ITIL
- Sharepoint
- Metadata
- Knowledge Management
- Intelligence Analysis
- Content Management
About Company
Somos a Ayvens (antiga LeasePlan), líder global em mobilidade sustentável. E num mundo que precisa de formas mais intuitivas e sustentáveis de mobilidade, estamos empenhados em fazer a vida de todos os nossos clientes fluir melhor, desde grandes empresas a particulares.
