Operational Excellence Manager
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Were Capital on Tap
Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Why Join Us
We empower you to be innovative and solve complex problems. Take ownership make an impact and thrive in our scaling and agile environment.
This is a Hybrid role; the Support Services team within Customer Operations work from our Cardiff Offices 3 days per week.
What Youll Be Doing
As the Operational Excellence Manager you will be instrumental in ensuring operational excellence across customer operations. This includes the creation and implementation of a business training and competency framework which will serve as the bedrock for how departmental schemes are designed and administered.
You will help set the standards for operational excellence ensuring the seamless introduction of change by overseeing clear communication strategies and designing robust training materials or briefings as required to support operational readiness.
- Design establish and govern the overarching Training and Competency (T&C) framework defining the core principles and standards from which departmental schemes are created and administered across all operational teams.
- Optimise the time to full competency for new operational hires by refining the onboarding and training programs.
- Collaborate closely with key stakeholders including Product Tech and Operations to proactively evaluate and prepare the businesss operational readiness. This involves the timely communication and delivery of customised training or briefings to support new products effective change delivery and incident recovery efforts.
- Provide dedicated support to key projects and operational pilots establishing success metrics tracking performance capturing detailed post implementation learnings and validating readiness for full scale rollout.
- Support with overseeing the post-incident process including gathering feedback and coordinating the implementation of operational changes. This includes supporting the operational communication strategy for incident management and aligning necessary changes with Technology and Product managers.
- Establish robust knowledge management practices and facilitate the sharing of best practices to enhance customer operations capabilities and knowledge.
Were Looking For
- Demonstrable experience within an Operational Excellence Process Improvement or Operations Support role ideally within a fast-paced financial services or FinTech environment.
- Exceptional skills in written and verbal communication with a proven ability to craft clear concise training material and operational communications.
- A strong collaborative mindset with experience working cross-functionally to drive complex initiatives and achieve operational sign off.
- Proven ability to manage multiple priorities simultaneously maintaining meticulous organisation and a keen eye for detail in a dynamic environment.
Diversity & Inclusion
We welcome consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives and everyone can do their best work.
Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table arcade machine beer tap and a couple of office dogs thrown in for good measure. Check out our benefits:
Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices
Check out more of our benefits values and mission here.
Interview Process
First stage: 30 minute intro and values call with Talent Partner (Video call)
Second stage: 60 minute CV and experience overview with Team Manager (In person/Video call)
Final stage: 60 minute interview with Head of Department (In person)
Other Info
Check out ourTop Tips for interviewing.
Keep updated on new job opportunities by following us on Linkedin.
Email if you have any questions.
Excited to work here Apply!
If youd like to progress your career within our fast growing profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)
Required Experience:
Manager
Key Skills
- Computer Science
- Operational Risk Management
- Risk Management
- Six Sigma
- Continuous Improvement
- Lean
- Process Improvement
- Pricing
- Customer Support
- Alteryx
- Kaizen
- Project Management Lifecycle
About Company
.png?1675175280)
With the Capital on Tap business credit card, get up to £250k to grow your business. No joining or annual fees. Uncapped 1% cashback on all card spend.
