Intake Service Navigation
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1 Vacancy
Job Summary
Exciting full time ongoing opportunity based in Warragul
$37.35 to $40.05 phr (SCHADS Level 3B) Leave loading Super Salary packaging
Wellways is committed to reconciliation lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities people with a lived experience of mental health and disability and people who identify as LGBTIQA to apply. Even if you only meet some of the criteria wed love to hear from you.
About the opportunity
Our team of supportive and enthusiastic members is currently on the look for a dedicated Wellbeing Worker who will assist in improving the lives of community members.
You will work individually and as a team within the principles of a recovery oriented mental health practice. As a wellbeing worker you will work towards the engagement of community members through developing professional and trusting relationships with them and relevant stakeholders.
Does this sound like what youre looking for
The role of the Intake Service Navigator exists to improve accessibility to the health system for individuals with severe mental illness and associated psychosocial disorders. The Intake Service Navigator will also be one of the main points of entry intake and assessment for psychosocial supports across the Gippsland region.
As Intake Service Navigator you will engage with and advocate for individuals connect them with the appropriate support networks and empower them on their recovery journey. Building and drawing upon Wellways Community Recovery Model the Intake Service Navigator will establish and enhance coordinated referral processes as well as community support services focused on psychosocial support needs such as housing employment education family support and financial matters.
You will need:
Relevant qualification or commensurate experience in working in a support role for people with mental illness generally a Diploma IV qualification or above
Current valid Drivers License
Current Working with Children Check and NDIS Workers Screening Check
Right to Work within Australia
Satisfactory National Police Records Check
NDIS Worker Orientation Module Certificate
About Us
Wellways connects people strengthens families and transforms communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing. A leading for purpose mental health and disability support organisation operating nationally our services span mental health disability and community care and reach more than 7000 people each year!
Working with a diverse range of people Wellways creates an inclusive community where everyone can imagine and achieve their hopes and potential.
What we offer
A purpose driven culture where people can thrive everyone is respected and differences are valued
An equitable diverse and socially inclusive work environment
Salary packaging up to $15899enables you to spend a portion of your salary before it is taxed to pay for things like rent mortgage repayments car leasing
Meal and Entertainment allowance via salary packaging up to $2650 per annum
Receive 17.5% leave loadingevery time you take annual leave
Paid parental leave after 12 months of ongoing employment
Access for you and your family to our Employee Assistance Program
For a confidential discussion about the role we encourage you to contact Christopher Turner on
Once you APPLY click here for a copy of the position description
Wellways is committed to the safeguarding of children and vulnerable people.Successful applicants must undergo a comprehensive screening process prior to their commencement.
If youd like to know more about our reconciliation commitment click here Reconciliation Wellways
Job Description Summary
Our Psychosocial Support Services has intentionally been developed through testing with participants carers and referrers to ensure timely needs-based capacity building services which not only support mental health recovery and exit from services but the assessment and successful navigation through to NDIS and ongoing psychosocial supports under NDIS.Funded by Gippsland Primary Health Network our PSS program will deliver psychosocial services through the established mental health stepped-care model.
The service will operate Monday to Friday 9am-5pm with extended hours 2 days during the week to 8.30pm and on Saturdays 9am1pm.
Wellways PSS will provide:
Integration of intake and assessment which include the identification of participants physical and mental health needs
One-to-one psychosocial supports
Tailored integrated care-plan jointly developed with participants/case managers/family/carers
Individual peer support through peer-workers and wellbeing workers
Peer-developed and evidence-based group education and support programs (e.g. Healthy Eating and Nutrition) delivered by trained facilitators
Care-plan progress review at program mid-point or three months; re-assessments completed to compare with initial measures
The role forms part of the Psychosocial Support Services and reports directly to the Program and Practice Co-ordinator- Psychosocial Services.
Under the general direction of the Co-ordinator this role will be responsible for providing the day-to-day intake and assessment service functions for Gippsland Region of Wellways. The Intake Service Navigator will be responsible for the following key areas:
Supporting referrals to services for those identified as hard to reach
Screening for eligibility for NDIS programs
Undertaking an initial needs assessment for people eligible for a community mental health service
Ensuring a catchment wide response to demand management and prioritisation for allocation for eligible clients
Facilitating referrals and supports for people not eligible for a community mental health service
Facilitating better coordination of entry into clinical and community based mental health services
Strengthening partnerships and building better links between various clinical and community support organisations responsible for delivering mental health services
Improving referral pathways that facilitate access to the range of services and supports available to eligible clients
Managing clients on a wait list.
Promoting a community-based recovery model to underpin all clinical and community support services delivered to people experiencing severe and persistent mental illness with complex needs.
In addition the Intake Service Navigator will be the first point of call for those on a wait list and provide active wait-list management strategies. This role will also be responsible for ensuring all relevant client details and data are collected and recorded.
Intake Service Navigators will develop and maintain positive relationships with key stakeholders (NDIS and
Area Mental Health ACSO) and others to ensure the service model and objectives are embedded into the service system actively promoting the service to key stakeholders.
Culture
Were passionate about ourwork whichis enjoyable challenging and rewarding.All ofourteamswork toensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments diagnosis or labels.We aim to specifically promote safety and inclusivity for LGBTIQ and First Nations communities.
How to Apply
This is your opportunity to join a values based growing innovative and nationally recognised organisation with over 2000 staff members across 93 sites.
Please select Apply below to complete your application.
Applications Close
30/11/2025
Key Skills
- Debugging
- Computer Networking
- ConnectWise
- PKI
- PowerShell
- Windows
- C#
- Automotive Diagnostics
- Medical Imaging
- Azure
- Technical Support
- Troubleshooting
About Company
Wellways works to create an inclusive community where everyone can imagine and achieve their hopes and potential.
