At Caesars Entertainment our Mission Vision & Values reflect our unique purpose providing people with possibilities and places to have fun. Our Mission Vision & Values represent a unifying and inspiring way forward and all Team Members are expected to uphold them.
Our Mission: Create the Extraordinary
Our Vision: We create spectacular worlds that immerse inspire and connect you. We dont perform magic; we create it with excellence.
Our Values: Blaze the Trail Together We Win All-In on Service
Our corporate social responsibility framework People Planet Play represents our continuous dedication to enhancing economic development uplifting the wellbeing of our Team Members and their families and making positive contributions to the communities we operate in.
JOB SUMMARY
Responsible for implementing executing and measuring VIP ESS initiatives across the Caesars Entertainment enterprise. Will work collaboratively with casino marketers and operators to ensure effective execution of VIP strategies. Will lead coach and support one or more direct reports.
Proactively reviews VIP business operations and market trends to identify opportunities and risks. Serves as a strategic consulting resource for on-property VIP Leadership providing insights and recommendations to optimize performance. Directly supports the Vice President of VIP Marketing Strategy & Support to ensure alignment with regional objectives and enterprise standards.
HOW YOU WILL CREATE THE EXTRAORDINARY
Will lead in tracking customer commitments and deliverables defining data trends and recommending changes to make meaningful process improvements.
Manages implementation and adoption of all new initiatives and policies.
Ensures utilization of tools programs and guidelines are adhered to consistently across the enterprise.
Optimizes revenues and efficiencies through effective use of contact and service strategy.
Assists in defining VIP segmentation by establishing sound criteria and enforcing standards
Identifies new segment/opportunities via tools and capabilities such as RTCM and SMART.
Works with leadership in creating and implementing goals that reward behaviors aligned to the overall strategy.
Supports property-level training initiatives to ensure team members are confident and proficient in utilizing all tools and systems effectively.
Manages the payment and incentive process for the various VIP programs.
Responsible for managing all host hiring and associated contracts.
Assists leadership in developing a financial operating plan that reflects business needs in the upcoming year.
Position requires travel as needed to support business objectives and property engagements.
WHAT YOU WILL NEED
3 years of marketing experience; deep understanding of finance and drivers of performance
Must have three to five years of successful experience in casinos/hotels customer service or host experience (Experience with luxury brands preferred)
College degree or equivalent experience preferred
ADDITIONAL REQUIREMENTS
Excellent interpersonal communication problem solving leadership and analytical skills required
Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences
Strategic problem-solving skills yet comfortable overseeing day to day activities
Must be a proactive change agent
Knowledge and experience with Microsoft programs: Excel Access and PowerPoint preferred
Required Experience:
Manager
DescriptionWE ARE CAESARSAt Caesars Entertainment our Mission Vision & Values reflect our unique purpose providing people with possibilities and places to have fun. Our Mission Vision & Values represent a unifying and inspiring way forward and all Team Members are expected to uphold them.Our Mission...
Description
WE ARE CAESARS
At Caesars Entertainment our Mission Vision & Values reflect our unique purpose providing people with possibilities and places to have fun. Our Mission Vision & Values represent a unifying and inspiring way forward and all Team Members are expected to uphold them.
Our Mission: Create the Extraordinary
Our Vision: We create spectacular worlds that immerse inspire and connect you. We dont perform magic; we create it with excellence.
Our Values: Blaze the Trail Together We Win All-In on Service
Our corporate social responsibility framework People Planet Play represents our continuous dedication to enhancing economic development uplifting the wellbeing of our Team Members and their families and making positive contributions to the communities we operate in.
JOB SUMMARY
Responsible for implementing executing and measuring VIP ESS initiatives across the Caesars Entertainment enterprise. Will work collaboratively with casino marketers and operators to ensure effective execution of VIP strategies. Will lead coach and support one or more direct reports.
Proactively reviews VIP business operations and market trends to identify opportunities and risks. Serves as a strategic consulting resource for on-property VIP Leadership providing insights and recommendations to optimize performance. Directly supports the Vice President of VIP Marketing Strategy & Support to ensure alignment with regional objectives and enterprise standards.
HOW YOU WILL CREATE THE EXTRAORDINARY
Will lead in tracking customer commitments and deliverables defining data trends and recommending changes to make meaningful process improvements.
Manages implementation and adoption of all new initiatives and policies.
Ensures utilization of tools programs and guidelines are adhered to consistently across the enterprise.
Optimizes revenues and efficiencies through effective use of contact and service strategy.
Assists in defining VIP segmentation by establishing sound criteria and enforcing standards
Identifies new segment/opportunities via tools and capabilities such as RTCM and SMART.
Works with leadership in creating and implementing goals that reward behaviors aligned to the overall strategy.
Supports property-level training initiatives to ensure team members are confident and proficient in utilizing all tools and systems effectively.
Manages the payment and incentive process for the various VIP programs.
Responsible for managing all host hiring and associated contracts.
Assists leadership in developing a financial operating plan that reflects business needs in the upcoming year.
Position requires travel as needed to support business objectives and property engagements.
WHAT YOU WILL NEED
3 years of marketing experience; deep understanding of finance and drivers of performance
Must have three to five years of successful experience in casinos/hotels customer service or host experience (Experience with luxury brands preferred)
College degree or equivalent experience preferred
ADDITIONAL REQUIREMENTS
Excellent interpersonal communication problem solving leadership and analytical skills required
Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences
Strategic problem-solving skills yet comfortable overseeing day to day activities
Must be a proactive change agent
Knowledge and experience with Microsoft programs: Excel Access and PowerPoint preferred
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown thro
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Job Location:
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
