IT Helpdesk Operations Coordinator
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
ITSelecta Talent Solutions based in Krakow Poland is a specialist recruitment agency with a multicultural team fluent in various languages. Serving Poland and Central Europe the agency focuses on recruiting top Polish developers and other talents. Their expert recruiters and business developers are committed to addressing IT challenges offering tailored recruitment services to build outstanding development teams for specific client needs.
For our client an international company we are looking for aIT Helpdesk Operations Coordinator.
We are looking for an IT Helpdesk Operations Coordinator to manage and improve helpdesk operations. You will provide 1st line support coordinate ticket workflows onboard and train users and support the IT team in troubleshooting and process optimization. This role is perfect for a structured communicative professional eager to grow in a collaborative IT environment.
Responsibilities
- Provide 1st line support to users
- Coordinate and maintain the ticket system efficiently
- Conduct user onboarding and training
- Participate in IT department and cross-functional collaboration
- Support 2nd line issues and escalate unresolved tickets
- Investigate root causes of recurring tickets
Improve internal IT processes and maintain documentation
Required Skills
- Windows 11 configuration and troubleshooting
- Microsoft 365 (Outlook Teams OneDrive SharePoint)
- Basic networking knowledge
Beneficial:
- PowerApps Active Directory (AD)
- Ticket systems (ClickUp)
Experience with email signature asset management and patching tools
Experience & Qualifications
- 35 years in user/application support
- Fluent English (supporting English-speaking users a plus)
- Structured and organized work style
- Relevant IT education training or certifications
Required Experience:
IC
Key Skills
- Computer Hardware
- Mac Os
- Active Directory
- VMware
- ConnectWise
- HP Service Manager
- Microsoft Windows Server
- Mobile Devices
- Windows
- Help Desk
- Operating Systems
- Remedy
About Company
IT Selecta Talent Solutions Find your perfect role with our Recruitment agency! Located in the heart of Krakow, Poland's premier IT outsourcing destination, ITSelecta stands out as a specialized recruitment consulting agency. Our team, rich in diversity and multilingual capabilities, ... View more
