Regional Manager of Business Process & Optimisation

About Toll Group

At Toll we do more than just logistics - we move the businesses that move the world. Our 16000 team members can help solve any logistics transport or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today we support more than 20000 customers worldwide with 500 sites in 27 markets and a forwarding network spanning 150 countries. We are proudly part of Japan Post

Key Responsibilities

• Provide business support and manage escalations related to process validation design and changes.
• Govern and maintain SOPs; cascade to countries/branches and collect feedback for global teams.
• Support CW1 front-end usage (excluding IT infrastructure connectivity or RDS issues).
• Facilitate and support regression and UAT testing.
• Generate business and client reports using CW1.
• Support country-level initiatives and submit change requests to IT.
• Collaborate with global BPO support country super users and deliver CW1 training and coaching in Asia.
• Assist GBS with task transfers process automation and optimization.
• Support global sanctions and compliance initiatives to mitigate business risk.

Process Improvement:

• Evaluate and enhance operational processes to meet market and customer needs.
• Lead continuous improvement initiatives across divisions and systems.
• Ensure robust internal controls for new operations and acquisitions.
• Collaborate with departments to implement performance-optimizing changes.
• Research and apply best practices in quality and continuous improvement.
• Lead improvement projects ensuring timely and budget-aligned execution.

Compliance & Governance

• Develop implement and enforce compliance policies and procedures.
• Conduct compliance-based audits and evaluate business controls.
• Manage internal control and quality assurance processes.
• Support system development with a focus on compliance and risk mitigation.
• Stay updated on industry trends and regulatory changes.
• Align with strategic frameworks and report key findings to senior management.

What moves you

At Toll you can help play a vital role in delivering what matters. From food fuel medicine and rescue services we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach our 16000 people bring a passion for progress. We collaborate in friendly caring teams supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you our customers and our world further.

Are you excited about this role but are concerned you dont meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll we value a diverse inclusive and authentic workplace so if youre interested in this role but your past experience doesnt align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages ethnicities genders and abilities.

To find out more about us visit