Case Manager

Brisbane - Australia

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

About Toll Group

At Toll we do more than just logistics - we move the businesses that move the world. Our 16000 team members can help solve any logistics transport or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today we support more than 20000 customers worldwide with 500 sites in 27 markets and a forwarding network spanning 150 countries. We are proudly part of Japan Post

Global Logistics provides sophisticated supply chain solutions from end-to-end or part solutions warehousing and distribution to dedicated transport solutions across the globe and to some of the most remote corners of the world.

Government & Defence provides specialised logistics expertise including relocation services. We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products managing the relocation of their employees delivering fleets of government vehicles through to helicopter rescue services.

Join Our Growing Brisbane Team Case Managers Wanted!

Our Brisbane Government & Defence team is expanding and were excited to announce multiple Case Manager positions available for onboarding in January 2026.

As part of our Government & Defence division youll deliver exceptional relocation support for Australian Defence Force (ADF) members and their families. This role is all about providing a seamless high-quality relocation experience through expert case management policy compliance and proactive communication.

As a Case Manager your responsibilities will include:

Delivering a high-quality end to end relocation experience to your relocating ADF members and their families through world class case management policy compliance advocacy and escalation resolution.
Expectation management ensuring Members and their families understand service scope and the relocation life cycle.
Proactive and technically competent administration of Defence relocation policy & entitlements ensuring benefits and entitlements are in accordance with policy and client key performance indicators.
Responding to routine telephone and email enquiries

About you:

Case management experience in a similar rolewould be advantageous (i.e. global mobility assignment management insuranceor travel)
The ability to interpret policy and legislation
Effective communication skills both written and verbal with the ability to interact professionally with diverse stakeholders
Strong attention to detail & time management skills
Proficiency in all Microsoft applications
Mandatory: Must be an Australian Citizen or Permanent Resident

Benefits:

Flexible work options available
Supportive team environment
Full training provided
Office location: Edward St Brisbane

If youre ready to make an impact and join a team that values excellence and growth apply now and start your journey with us in January 2026!

What moves you

At Toll you can help play a vital role in delivering what matters. From food fuel medicine and rescue services we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach our 16000 people bring a passion for progress. We collaborate in friendly caring teams supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you our customers and our world further.

Are you excited about this role but are concerned you dont meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll we value a diverse inclusive and authentic workplace so if youre interested in this role but your past experience doesnt align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages ethnicities genders and abilities.

To find out more about us visit

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.

Required Experience:

Manager

About Toll GroupAt Toll we do more than just logistics - we move the businesses that move the world. Our 16000 team members can help solve any logistics transport or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today we support more than 20000 ...