Veterinary Care Representative

Our Opportunity

Do you have a desire to engage in meaningful conversations while helping others If you answered yes this might be the purr-fect role for you!

Chewy is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. We are seeking full-time motivated Veterinary Care Representatives to join our award-winning organization.

In this role you should be comfortable working from home and reside within a commutable distance to one of our clinics in the Houston Dallas-Ft. Worth or Austin areas of Texas. Starting wage is $17.50 / hour with opportunities to learn and further develop your skills while primarily working remotely!

We need individuals who can interact with customers over the phone think critically and genuinely assist others. Loving pets is a plus!

What Youll Do

• Field inbound contacts for all local practice dials and 877 CVC dials from prospective clients medical practices pharmacists vendors and other callers in a professional and courteous manner.
• Assist with scheduling new or existing patient sick wellness surgical and urgent appointments for clients at various clinical locations while adhering to clinical guidelines and client preferences.
• Engage with customers (clients) on a variety of topics in a (virtual) call center environment ranging from assistance with existing appointments (rescheduling canceling or changing) answering questions about services provided and helping problem-solve (within scope) when appropriate.
• Conduct outreach for Prior Medical Requests (PMRs) authorization and client/appointment follow-ups.
• Research and problem-solve to provide solutions for customers think proactively and set follow-ups as needed to ensure contact resolution.
• Operate with understanding apply active listening perseverance compassion and understanding to customers and Team Members alike.
• Operate with a willingness to learn. We share feedback we get feedback and we operate in a culture of being open-minded to grow.
• Engage with Team Members and Managers using virtual collaboration tools like Zoom and Slack to cultivate a customer-centric culture of collaboration.

What Youll Need

• 1-3 years of small animal veterinary experience or equivalent industry experience.
• Ability to multi-task (e.g. maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
• Display skill in computer usage for data entry and efficient internet browsing to assist customers.
• Ability to adapt to change with the business needs of the company
• Flexibility to shift schedule and work overtime as needed by the business unit
• Dedication to maintain confidentiality and secure critical information
• Be willing and able to pass a background check

Technical Requirements

• Work area large enough to accommodate computer monitors and be free from distractions including any background noise that impacts the customer experience.
• Work area acceptable for webcam use.
• A reliable wired high-speed internet and broadband connection. The download speed should be at least 30 Mbps and the upload speed should be at least 10 Mbps. You can test your internet speed at or contact your service provider to confirm.
• You provide high-speed internet. We will provide everything else (computer monitor keyboard mouse headset webcam).
• Phone line not required. A cell phone or tablet that can be used for two-factor authentication through Okta Verify. Options for two-factor authentication include:
• A smartphone or tablet on which the Okta mobile app can be downloaded.
• A cell phone that can receive SMS messages and phone calls.

Work Location & Arrangement:

• • Hybrid Model: Ability to go in-person to local clinic (periodically as needed).
  • Remote:This role IS a remote rolebut will sometimes require in person engagement and attendance at our clinic locations

Why Chewy

Its not just about us. It is also about what you get. Thats why in Chewy Veterinary Care you are empowered to become your best.

• YOU BELONG: Chewy is a place where you can be your authentic self. Our pet parents and partners are from everywhere--different places and different walks of life. It is what makes them unique. Likewise Chewtopians are empowered to bring their points of view to deliver on our mission making them remarkable.
• YOU CAN GROW: Our culture is for those who enjoy delivering results and becoming your best no matter your role or location.
• YOU CAN MAKE A DIFFERENCE: You are encouraged to be curious ask questions bring ideas forward and act like an owner in everything that you do.
• YOU WILL GET SUPPORT: When you join Chewy you will have ongoing training and development resources and opportunities to become your best.
• YOU WILL GET REWARDED: Chewy has you covered when it comes to competitive wages medical & dental insurance 401k plus more! Of course the biggest perk is the ability to work together with other experienced hard-working and passionate Chewtopians who are making an impact every single day.

Required Experience:

Unclear Seniority