Director of Client Services
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Job Location:
Bon Accord - Canada
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title
Director of Client Services
Location
Concord ON
At Groundwater Environmental Management Services (GEMS) our collaborative approach blends deep technical expertise with real-world practicalityhelping clients navigate regulations smoothly and keep their projects moving without costly delays. We deliver precise data seamless coordination and real-world solutions that keep projects moving forward.
Were growingand were looking for a Director of Client Services to take a lead role in shaping exceptional project outcomes for our clients.
About Us
Since 2005 Groundwater Environmental Management Services (GEMS) has been driven by a clear purpose: to empower construction teams with practical real-world environmental solutions that keep projects moving forwardsafely responsibly and compliantly.
Were not environmentalistswere environmental enablers. Our team understands the pressures of construction and the importance of getting things done right. We work alongside contractors to navigate environmental obligations without slowing progress. At GEMS we believe responsible construction is not only possibleits essential. Thats why we focus on solutions that balance compliance with real-world project demands.
If youre someone who values progress integrity and practical problem-solving youll fit right in.
What We Offer:
- Competitive salary with performance bonuses
- Comprehensive health benefits and RRSP program
- Commitment to professional growth
- A mission-driven culture focused on excellence and client satisfaction
As our Director of Client Services you will be accountable for client satisfaction project profitability and technical delivery excellence. This role ensures every project is delivered on time on budget and to the high standards clients expect from GEMS.
As the head of Client Services you will lead a cross-functional team of Project Delivery Technical Delivery and Program Management professionals. You will be responsible for aligning project outcomes with client expectations and financial targets ensuring delivery is technically sound operationally integrated and financially successful.
Client Delivery & Operational Excellence
- Build lead and mentor a high-performing Client Services team setting clear expectations and tracking performance.
- Foster a culture of ownership urgency and client-focused execution ensuring strong accountability across internal and external stakeholders and staff.
- Partner with Operations on project readiness scheduling and field deployment; collaborate with Sales on scoping estimating and proposal development.
- Contribute to revenue forecasting backlog management and long-term resource planning.
- Build a coaching culture that supports growth feedback and recognition; identify skill gaps and succession pathways.
- Promote strong cross-department collaboration to ensure integrated team execution and shared accountability.
- Serve as executive sponsor for key accounts driving customer satisfaction retention and company value initiatives.
- Resolve escalations quickly and effectively while supporting PMs in proactive de-escalation and relationship management.
- Own full project and program P&L; oversee budgets resource allocation margins and financial controls.
- Embed disciplined scope management and cost control practices within the PM team.
- Ensure accurate project forecasting WIP oversight and timely invoicing in collaboration with Finance and Operations.
- Integrate SMEs/Contractors into scopes estimates and deliverables where required to ensure technical accuracy.
- Uphold rigorous QA/QC standards in partnership with the Technical Delivery function; ensure all work adheres to QMS requirements and regulatory obligations.
What were looking for:
Requirements
- 10 years progressive leadership experience in environmental consulting geotechnical services construction or related industries.
- Proven track record of leading multi-disciplinary project teams and delivering profitable work.
- Strong financial acumen including job costing P&L ownership and project forecasting.
- Exceptional communication and interpersonal skills with a client-first mindset.
- Knowledge of Ontario environmental regulations construction practices and project lifecycles.
- Experience in EOS or similar performance management frameworks is highly desirable.
- Degree in Environmental Science Engineering Construction Management or related field.
- PMP or equivalent project management certification.
- Familiarity with ERP systems like Deltek or BQE for job costing and project delivery.
- Own It: Drive accountability from initiation to close-out.
- Win Together: Collaborate across disciplines to achieve outcomes.
- Bring the Energy: Lead with urgency optimism and presence.
- Create Opportunities to Shine: Uplift your team through coaching and trust.
- Customer-Focused Results: Make it easier for clients to succeed
GEMS is committed to meeting the accessibility needs of all applicants throughout the recruiting and selection process. Please let us know about any accommodation and/or support note that only those candidates selected for an interview will be contacted.
Please notewe are only accepting applications from those authorized to work in Canada and we are not currently sponsoring any temporary or permanent work visas.
GEMS is working in partnership with HR à la carte for our recruitment efforts.
Required Experience:
Director
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
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