Intake Coordinator, Timonium MD

Principal Responsibilities and Duties:

• Actively seek to provide high quality customer service while providing clients responsive intake services. Will demonstrate a welcoming patient compassionate attitude toward clients in person and on the phone. Will also maintain a positive relationship with managed care companies referral sources and colleagues.
• Will collect preliminary client information to identify the appropriate clinician and schedule initial appointment. Will follow guidelines to gather and utilize demographic and insurance information. Will ensure that the client has completed all information requested including release for past medical and psychiatric history treatment records.
• Will identify prioritize and coordinate authorizations insurance requirements needs for pre-certifications and other requirements for initial client visits.
• Collect client co-pays and make appropriate deposits as required.

What youll get from us.

At Sheppard Pratt you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer:

• A commitment to professional development including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
• Comprehensive medical dental and vision benefits for benefit eligible positions
• 403b retirement match
• Generous paid-time-off for benefit eligible positions
• Complimentary Employee Assistance Program (EAP)
• Generous mileage reimbursement program

The pay range for this position is $18.00 hourly minimum to $22.66 hourly maximum. Pay for this position is determined on a number of factors including but not limited to years and level of related experience.

What we need from you.

• Work requires knowledge of customer service. Knowledge health insurance authorizations database entry or electronic medical records. and strong oral and written communication skills normally acquired through the completion of a High School Diploma/equivalent and (2) years of direct job related experiences.
• Work requires excellent interpersonal skills warmth patience and appropriate boundaries to communicate effectively with clients all levels of internal staff and various outside agencies and contacts. This position is required to respond to all calls and written referrals within 24 hours or less.
• Work requires analytical skills sufficient to edit documents generate reports and logs and summarize quality monitors. Excellent written and verbal skills for phone calls letters and documenting in the electronic medical record. Previous experience working in medical office preferred. Previous experience working with customers clients or patients required.
• Must be proficient in the use of personal computer with Windows software.
• Analytical ability sufficient to gather and interpret data apply knowledge of Health System programs to patient needs investigate and resolve patient concerns and questions maintain outpatient admission and insurance records and handle designated administrative detail.

WHY SHEPPARD PRATT
At Sheppard Pratt we are more than just a workplace. We are a community of healthcare professionals who are dedicated to providing hope and healing to individuals facing lifes challenges. Join us and be a part of a mission that changes lives!

Required Experience:

IC