HR ServiceNow Business Analyst
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Our people make SAIT great. The Human Resources team is here to help you make the most of your career at SAIT. Building on the Strategic Plan our people plan provides opportunities to learn develop and grow.
The Opportunity
The HR ServiceNow Business Analyst plays a key role in enhancing and expanding the ServiceNow platform to support SAITs Human Resources operations. This position collaborates closely with HR stakeholders to gather analyze and document business requirements design efficient workflows and optimize HR processes through ServiceNow. The role also involves coordinating with the ServiceNow team to ensure timely and successful delivery of solutions that align with HR and institutional priorities.
The ideal candidate will have strong experience in ServiceNow HR Service Delivery (HRSD) and related modules coupled with expertise in business analysis and process improvement. Exceptional communication facilitation and stakeholder engagement skills are essential as the analyst will guide HR partners through the process of translating business needs into effective and scalable ServiceNow solutions.
Role Responsibilities
- Participate in the establishment and continuous review and improvement of business analysis standards procedures and processes
- Understand business process notation and techniques as well as process improvement methods and criteria
- Work collaboratively with ProjectManagers and Business Subject Matter Experts (SMEs) by participating in process reviews and/or providing process-modeling services of current state and/or future state including gap analyses
- Working with various functions and end-users to identify document and communicate standard business processes and completing system process and release documentation as required
- Interpret and translate customers needs into functional and technical requirements. Manage group collaboration with business stakeholders effectively facilitating meetings and workshops and elicit meaningful input from all group members
- Assist in identification of process strengths and weaknesses; research and recommend areas of improvement for overall productivity and efficiency
- Work with business stakeholder groups project teams technical experts and vendor partners to ensure quality solutions are delivered to our client
- Extract capture analyze organize and prioritize business and/or data requirements for change and development requests
- Engage key stakeholders in the requirement gathering process and maintain their involvement throughout the delivery process.
- Collaborate with team members projects and vendor partners to define solutions that meet business requirements
- Identify technical and delivery risks and recommend mitigation strategies
- Lead initiatives embrace change and help to foster a positive and engaged team atmosphere
- Produces effective and professional written documentation and materials including presentations to stakeholder groups
- Analyze data using Tableau and Power BI to uncover insights and trends.
- Develop dashboards reports and visualizations to effectively communicate findings.
Technical Capabilities
- Collaborate with HR and cross-functional stakeholders to gather analyze and document business requirements.
- Facilitate interviews meetings and workshops to capture detailed process and system needs.
- Translate and document requirements ensuring alignment with HR objectives and institutional goals.
- Serve as a liaison between the business HR and ITS ServiceNow teams throughout the Software Development Life Cycle (SDLC) to ensure requirements are accurately implemented.
- Conduct training sessions and provide support to end-users and administrators to promote effective use of the ServiceNow HRSD platform.
- Develop test cases and test plans based on business requirements.
- Conduct and coordinate user acceptance testing (UAT) to ensure solutions meet business needs.
- Identify and resolve issues identified during testing.
- Document requirements processes designs workflows and diagrams
- Create user guides training materials and documentation to support end-users.
- Assist in the documentation and design of specifications for reports and dashboard that support business processes and decision making.
- Recommend and contribute to the development of new HR procedures and policies related to ServiceNow HRSD operations.
- Identify and evaluate opportunities for process automation and efficiency improvements within HR workflows.
- Assist in project planning including defining scope timelines and resource requirements.
- Monitor project progress manage risks and ensure timely delivery of solutions.
- Communicate project status updates and issues to stakeholders in a clear and timely manner.
- In conjunction with the ServiceNow team support and sustain the HRSD platform including Employee Center Onboarding Case and Knowledge Management and Lifecycle Events within the HR scope.
- Ensure new user access in accordance with platform roles and permissions for the HRSD environment.
Qualifications and Experience
- Minimum Qualifications
- Post-secondary degree or diploma in Information Systems Technology Business Administration or a related field.
- 35 years of hands-on experience with ServiceNow with a focus on the HR Service Delivery (HRSD) module.
- Strong understanding of HR processes including case management onboarding/offboarding and the employee lifecycle.
- Experience integrating ServiceNow with other HR systems such as Banner Workday or SAP SuccessFactors.
- Minimum of 3 years of experience as a Business Analyst preferably within an HR or technology environment.
- Demonstrated experience supporting projects throughout the Project Management Lifecycle (PMLC).
- Proven ability to identify and implement business process improvements.
- Understanding of security compliance and data privacy in HR technology.
- Preferred Qualifications
- Experience with additional ServiceNow modules such as IT Service Management (ITSM) or Customer Service Management (CSM).
- Experience with project management and familiarity with Agile methodologies
Job classification: P5944 - Business Analyst
Salary range: $80000 - $90000
Paid Leave: 4 Weeks Vacation / 14 Flex Days per year
Hours Per Week: 37.5
Posting closing date: November 28th 2025
About SAIT
SAIT is a global leader in applied education. Named one of Albertas Top Employers we offer the chance to work with a purpose preparing the next generation of industry leaders entrepreneurs advocates and explorers.
Building on our 100 year history were looking for innovative bold and collaborative employees who embrace change and deliver world-class customer experiences. Your future starts now at SAIT.
Community and Belonging is essential to achieving SAITs vision to be a global leader in applied education. We encourage applications from women Indigenous people racialized people people with disabilities people from gender and sexually diverse communities and/or people with intersectional identities. Learn more about Community and Belonging at SAIT.
At SAIT we understand that experience comes in many forms. Were dedicated to adding diverse perspectives to SAIT - so if your experience is close to what were looking for please consider applying.
SAIT is committed to supporting persons with disabilities throughout the recruitment process. We will work with applicants to provide accommodations upon request to the Talent Advisor.
BEWARE FALSE POSTINGS AND RECRUITING OFFERS
SAIT has been made aware of individuals or organizations posing as SAIT using false postings to attract job seekers and collect personal information. Please be aware that SAIT will never request sensitive personal information beyond what is required for an application.
Career opportunities at SAIT will always be posted on the SAIT career site and we encourage applicants to only apply directly through there. When your application is completed you will receive an email confirmation if you did not receive one please check your junk mail or try applying through the SAIT career page again.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Key Skills
- GIS
- Accounts Reconciliation
- General Services
- Consultancy
- Fusion
- Gsm
About Company
The Southern Alberta Institute of Technology (SAIT) offers hands-on degree, diploma, certificate, continuing education and corporate training programs to develop the skills and knowledge employers demand.
