Regional Manager, Insurance Services

Regional Manager Insurance Services (Hybrid)

Hub Financial - Vancouver BC

Hub Financial a division of HUB International is one of Canadas largest independent Managing General Agencies (MGA). Specializing in life insurance investments and wealth management we provide independent financial advisors with a wide range of products resources and tools to help their business succeed. Our services include access to top-tier insurance solutions cutting-edge technology platforms and operational support all designed to streamline business processes and improve client outcomes. At Hub Financial we empower independent advisors to grow their practices enhance their client service and deliver comprehensive financial solutions.

About The Role

The Regional Manager Insurance Service is responsible for the delivery of exceptional service to Advisors. This role focuses on optimizing case management advisor support and operational efficiency while leading a high-performing service team. The Regional Manager will leverage technology-driven solutions to enhance productivity and collaborate closely with leadership to maintain HUBs competitive edge as the better Managing General Agency (MGA).

What Youll Do

Service Excellence & Case Management

• Oversee case management for all insurance applications ensuring accuracy timeliness advisor-centricity and proactivity.

• Oversee reception functions ensuring front-line interactions reflect professionalism and customer-centric service.

• Proactively engage with key advisors in coordination with RVPs and the National Manager Inforce to make sure HUB is meeting and anticipating their service and operational needs.

• Own and ensure resolution for all service and operational escalations.

Technology & Process Optimization

• Leverage technology (e.g. Robotic Process Automation - RPA) to enhance service efficiency and advisor support.

• Partner with all areas within Insurance Operations & Service to deliver seamless end-to-end service excellence.

Leadership & Engagement

• Lead coach and manage the Service team fostering a high-performance culture through HR best practices.

• Contribute to the development and execution of the Insurance Operations & Service vision reinforcing HUBs position as a leading MGA.

• Participate in ad hoc special projects as required.

• Represent Insurance Service & Operations within the regions you support ensuring all needs are met and handled

What Youll Need for Success

• Proven experience in insurance service operations case management and advisor support.

• Demonstrated leadership skills with experience in team management coaching and performance development.

• Ability to leverage technology solutions to drive service excellence and efficiency.

• Strong communication and relationship-building skills with the ability to engage both internal and external stakeholders.

Whats in it for you

Your well-being is our priority and we back this up with a wealth of benefits:

• Competitive Compensation: Benefit from a pay structure that includes incentives bonuses and opportunities to increase your earnings.

• Work-Life Balance: Enjoy flexible work arrangements and generous time off to support your personal and professional life.

• Tailored Benefits: Access a personalized benefits package including company-matched RRSPs designed to meet your unique needs.

• Career Growth and Support: Invest in your future with HUB! Take advantage of our sponsored training and development programs tuition reimbursement opportunities and coverage for professional license fees and membership dueseverything you need to support your growth and excel in your career.

• Exclusive Perks: Take advantage of discounts on events travel accommodations and personal home & auto insurance.

At HUB we believe that diversity drives innovation equity fosters opportunity and inclusion creates a culture where everyone thrives. We are committed to building a workplace that reflects the communities we serve and where every employee feels valued respected and empowered to bring their whole self to work. By embracing diverse perspectives and fostering an inclusive environment we cultivate a collaborative and dynamic team that delivers exceptional results for our clients and communities.

Compensation

The expected salary range for this position is $80000 to $85000 and will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and level.

HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits disability insurance RRSP matching paid-time-off benefits and eligible bonuses and commissions for some positions.

Why Choose HUB

When you choose HUB youre choosing a competitive exciting and friendly work environment that strategically positions you for longevity and offers significant advancement growth and success opportunities. To read more about HUB please visit - About Us - HUB International

About HUB International

Headquartered in Chicago Illinois Hub International Limited is a leading full-service global insurance broker and financial services firm providing risk management insurance employee benefits retirement and wealth management products and services. With more than 19000 employees in offices located throughout North America HUBs vast network of specialists brings clarity to a changing world with tailored solutions and unrelenting advocacy so clients are ready for tomorrow.

Were not just an insurance broker were a team of passionate professionals dedicated to innovation excellence and empowering our clients and communities through personalized support and expertise.

If youre interested in learning how you can grow your career at HUB visit our Careers Page to explore our opportunities.

HUB International is committed to creating an inclusive and accessible recruitment process for all candidates. If you require accommodations at any stage of the interview process please let us know and we will work with you to ensure a fair and equitable experience.

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