Customer Support Representative ll DPSS

Riverside, CA - USA

Yearly Salary: $ 37378 - 55133

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

ABOUT THE POSITION

The County of Riversides Department of Public Social Services (DPSS) is seeking a Customer Support Representative II who will be assigned to Riverside CA. The incumbent will serve in the departments Administrative Services Division Material Management Unit which supports DPSS sites throughout Riverside County.

The selected candidate will be responsible for delivering office supplies picking up closed files returning salvage items receiving and verifying vendor shipments processing orders providing customer support to both internal and external customers assisting the customer service help desk and interacting with DPSS Purchasing Accounts Payable and various DPSS programs and offices. The Customer Support Representative II will also be tasked with operating a pallet jack and forklift to store move and/or retrieve inventory of supplies and equipment. Additionally the incumbent will be responsible for driving a 24-foot box truck including loading and unloading supplies materials and equipment from trucks. The candidate must have the ability to sit walk stand bend and drive for extended periods of time as well as the ability to lift and carry a minimum of 50 pounds. The candidate may also occasionally work overtime as needed.

The most competitive candidate will possess warehouse experience; the ability to safely operate a pallet jack and forklift; the ability to drive company vehicles to make deliveries including a 24-foot box truck; and excellent customer service skills. Additionally the department seeks candidates with experience using Microsoft Excel and Outlook internet competency knowledge of basic arithmetic and experience delivering supplies.

Meet the Team!
The RiversideCounty Department ofPublic Social Services(DPSS) is comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community.

EXAMPLES OF ESSENTIAL DUTIES

CENTRALIZED MAIL SUPPORT
Independently carry out the full range of mailroom functions and procedures: sort weigh presort bundle label and tray mail by zip code in order to prepare mail for U.S. mail pick-up or drop-off; determine mail classes and types of mail; operate postage-metering machines in the metering of first class and third class U.S. mail.

Determine production workflow in order to schedule equipment usage; complete postal forms for residual U.S. mail and deliver the forms with the residual and presorted mail; perform data entry; may be responsible for the pick-up and delivery of registered and certified mail for the County.

Assign required charges for and meter U.S. mail; monitor the collection and delivery of packages by United Parcel Service and other private mail carriers; inform appropriate County departments of relevant deliveries; apply on a daily basis specific laws rules and policies related to the U.S. Postal Service and mailroom operations; monitor vendor documentation and purchase order activity.

SUPPLY SERVICES SUPPORT
Load and unload supplies materials and equipment from trucks; receive supplies tools and equipment; inspect for damage and quantity received against requisitions invoice or freight bills.

Store stock in accordance with storing and inventory system; keep storeroom orderly and clean; package items to be shipped; fill requisitions and assemble for delivery; maintain automated and manual filing systems and routine records of items received and issued; take periodic physical inventory.

Duplicate forms and other printed material; maintain records perform data entry and manual inventory card posting; operate forklift to move pallets; note and report to supervisor items that are low in stock; prepare work orders of items to be sent for repairs; maintain records of petty cash funds.

Research problems adjust schedules to meet deadlines and time frames and respond to customer concerns; plan and schedule ordering receipt and/or storing of goods; interpret complex reports and invoices to ensure goods received match requisition; review documents for conformance to requisition policies.

RECORDS MANAGEMENT
Maintain store and process records; file and retrieve files records and other documents; input information into and maintain a computerized information retrieval system.

Collect sort and box quantities of files records and/or documents; prepare documents for storage and maintain storage facilities; deliver and pick-up records and other material for the division assigned.

SUPPORT SERVICES TECHNICAL ASSISTANCE
Assist in performing a variety of minor facilities mechanical and maintenance work under the instruction of Support Services Technician staff; drive County vehicles to and from job/work sites; load and unload trucks and vans; move and secure furniture boxes supplies stock materials and equipment.

COURIER and DELIVERY DUTY
Using a County vehicle deliver and pick-up documents materials records and supplies in an assigned route for a group of customers.

FACILITIES SUPPORT CENTER
Compile run and edit statistical and narrative reports; verify and process facilities tab for employee information; support projects or moves by compiling information.

Retrieve data or information from state County and DPSS systems; run database application process; complete work tickets related to maintenance issues and repairs; track request and provide updates.

Assist customers by providing relevant information; update work logs; research various systems and troubleshoot problems; initiate routine correspondence.

ASSETS MANAGEMENT
Verify and process incidents for equipment requests; responsible for shipping and receiving barcoding and safeguarding capital and non-capital assets for DPSS.

Transfer custody of assets to RCIT User Support Technicians prior to installation; validate and prepare retired and/or impaired assets for final disposition.

Custodian of equipment receipt and transfer documentation; deliver assets to multiple DPSS locations conducting periodic inventory and assisting with the deployment of large quantities of equipment.

MINIMUM QUALIFICATIONS

OPTION I
Education: Graduation from high school possession of a certificate of proficiency issued by the California State Board of Education or attainment of a satisfactory score on a G.E.D. examination.

Experience: One year as a Riverside County Customer Support Representative I.

OPTION II
Education: Graduation from high school possession of a certificate of proficiency issued by the California State Board of Education or attainment of a satisfactory score on a G.E.D. examination.

Experience: Two years in any combination of the following: mail delivery service supply warehouse help desk records management support services assets or inventory control operations or delivery or courier services which required determining routes from mailing addresses.

ALL OPTIONS
Knowledge of: Basic customer service procedures; inventory tracking and ordering processes; operation and maintenance of postal work equipment; rules regulations and procedures pertaining to U.S. Postal Service and private mail services; procurement procedures; work safety procedures; queries and report generation; correct lifting and carrying methods.

Ability to: Read and understand work orders maps and forms; operate a computer; perform data entry; meet deadlines; make basic arithmetic computations; maintain cooperative working relationships with the public vendors and other County employees; learn to operate bindery and finishing equipment; follow oral and written instructions; work in a team environment; operate electrical pallet jacks and forklifts; drive a County vehicle; sit and/or stand for prolonged periods of time; bend and/or stoop; carry heavy mail trays and packages; properly lift up to 50 pounds.

SUPPLEMENTAL INFORMATION

Other Requirements:
License/Certificate:Possession of a valid Class C California Drivers License is required as the candidate will be traveling to other facilities.

Physical:Ability to sit walk stand bend and drive for extended periods of time. Ability to lift and carry a minimum of 50 pounds (lbs).

Environmental Exposure:Warehouse environment will expose incumbents to different temperatures depending on the climate.

Whats Next
Open to All Applicants
This recruitment is open to all applicants.

Applicants who are current County of Riverside employees and/or current employees of the County of Riversides Department of Public Social Services may be considered before other applicants depending on the volume of applications received.

Qualified applicants may be considered for future vacancies throughout the County.

For questions regarding this recruitment
For specific questions regarding this position contact Joshua Roberts at .

APPLICATION INFORMATION

Veterans Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify upload a copy of your (or your spouses) Member-4 Form DD-214 indicating dates of service and a copy of your spouses letter of disability (if applicable) with your application. For privacy reasons it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans Veterans Preference Policy C-3 is available here: Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation please visit the Disability Access Office web page located at: of Education
If using education to qualify or when requested by the recruiter upload a copy of any license(s) official/unofficial transcript(s) degrees and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators Inc. (AICE).

Work Authorization Requirement
Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs including H1-B visas and will not provide sponsorship for any employment-based visas.

Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race color religion sex national origin age disability sexual orientation gender gender identity gender expression marital status ancestry medical condition (cancer and genetic characteristics) genetic information or denial of medical and family care leave or any other non-job-related factors.

Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.

Probationary Period
As an Approved Local Merit System all County of Riverside employees except those serving At Will are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding County Resolution or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.

General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.

Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.

Please read and follow any special application instructions on this posting. Click the Apply link located on this page to submit your application. For additional instructions on the application process examinations Veterans preference pre-employment accommodation or other employment questions please refer to our web site .

If you are experiencing technical problems you may contact the applicant support desk Monday through Friday 6 am to 5 pm Pacific Time at or toll-free 1-.

Required Experience:

Unclear Seniority

ABOUT THE POSITIONThe County of Riversides Department of Public Social Services (DPSS) is seeking a Customer Support Representative II who will be assigned to Riverside CA. The incumbent will serve in the departments Administrative Services Division Material Management Unit which supports DPSS sites...