Key Account Manager

At Elara Caring we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals providing the Right Care at the Right Time in the Right Place.

Job Description:

Key Account Manager

At Elara Caring we care where you are and believe the best place for your care is where you live. We know theres no place like home and thats why our teams continue to provide high-quality care to more than 60000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as a Key Account Manager. Being a part of something this great starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers.

To continue to be an industry pioneer delivering unparalleled care we need a Key Account Manager with commitment and compassion. Are you one of them If so apply today!

Why Join the Elara Caring mission

• Work in a collaborative environment
• Be rewarded with a unique opportunity to make a difference
• Competitive compensation package with bonus potential
• Sales training program
• Opportunities for advancement
• Tuition Reimbursement for full-time staff and continuing education opportunities for all employees
• Comprehensive insurance plans for medical dental and vision benefits
• 401(K) with employer match
• Paid time off paid holidays family and pet bereavement
• Pet insurance
• Fleet vehicles available per company policy

As a Key Account Manager youll contribute to our success in the following ways:

• Assists in hiring JR Account Executive or Account Executive as identified in the business plan for growth within Key Account(s) network of partners. Trains mentors and/or partners with these positions to ensure metrics are achieved and we meet the account needs and specifications for the highest level of customer service communication and account satisfaction.
• Acquires a thorough understanding of key customer needs and requirements.
• Expands the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Serves as the link of communication between key customers and internal teams.
• Ensures internal communication and processes are in place for customer service.
• Resolves any issues and problems faced by customers.
• Liaisons between the Key Accounts and Elara to work through challenges to maintain trust.
• Ensures growth in Key metrics of a Key Account and in the accounts network of providers.
• Meets key requirements by providing timely expense reporting RSL utilization QBR engagement trella utilization etc.

What is Required

• Bachelor of Business Administration or equivalent combination of experience and education
• 5 years experience Key Account position providing solutions-based customer/account management
• 3 years experience in a leadership role for Key Account growth
• Ability to build and maintain quality relationships with referral sources and internal partners.
• Advanced proficiency with MS Excel and Word
• Ability to travel as needed based on territory demographic or organizational need

You will report to the Area Vice President of Sales.

This is not a comprehensive list of all job responsibilities; a full job description will be provided.

We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity workplace.

We value the unique skills of veterans and military spouses. We encourage applications from military veterans and their families.

Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard tosex (including pregnancy childbirth or related medical conditions) race color age (40 and older) national origin religion disability genetic information marital status sexual orientation gender identity gender reassignment protected veteran status or any other basis prohibited under applicable federal state or local law.

Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9.

At Elara Caring pay and compensation are determined by a variety of factors including education job-related knowledge skills training and experience. Our compensation structure reflects the cost of labor across different U.S. geographic markets and may vary based on location.

This is not a comprehensive list of all job responsibilities and requirements; upon request a job description can be provided.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability you may request reasonable accommodations by reaching out to