Vice President, Product Design and Research

SurveyMonkey is the worlds most popular platform for surveys and forms built for businessloved by users. We combine powerful capabilities with intuitive design effectively serving every use case from customer experience to employee engagement market research to payment and registration forms. With built-in research expertise and AI-powered technology its like having a team of expert researchers at your fingertips.

Trusted by millionsfrom startups to Fortune 500 companiesSurveyMonkey helps teams gather insights and information that inspire better decisions create experiences people love and drive business growth. Discover how at .

What were looking for

SurveyMonkey is in the midst of reimagining its product to deliver deeper more actionable insights for individuals and teams across the globe. As VP of Design & Research you will lead the vision and execution for how customers experience our platformacross creation collaboration analysis and oversee a multidisciplinary organization spanning Product Design Content Design Design Systems and User Research. This leader will serve as a strategic partner to Product Management elevating our understanding of user needs and helping the team sharpen focus on the highest-impact problems to solve. Youll scale the craft of design and research unify the user experience and ensure customer insight is embedded into every phase of product development.

What youll be working on

• Craft a Vision for Experience: Define and drive the end-to-end UX and research strategy for our platformdelivered in fast iterative phases that create meaningful customer value
• Build and Scale the Organization: Lead a world-class team across UX content systems and researchnurturing deep expertise in each function while fostering a shared culture of creativity inclusion and impact
• Be a Strategic Product Partner: Work hand-in-hand with Product and Engineering to identify the right problems to solvegrounding the roadmap in user needs research insights and behavioral data
• Unify the Platform: Create design systems and experience patterns that tie together fragmented product surfaces into a cohesive modern multi-platform UX
• Accelerate Self-Serve Growth: Help design PLG-ready insight-led experiences that drive activation engagement and expansion
• Lead with Innovation & Curiosity: Champion the use of AI/ML where it creates leveragewhether in user experience research tooling or design workflows
• Drive Alignment Across the Org: Represent Research & Design at the executive leveladvocating for the customer and aligning cross-functional teams around experience quality as a competitive advantage

Wed love to hear from people with

• 12 years of experience in product design and/or research including 5 years in senior leadership roles
• Experience in product-led growth (PLG) or self-service environments with an understanding of how experience impacts activation conversion and retention
• Proven success leading multi-disciplinary UX and research organizations within complex SaaS or productivity platforms
• A strong foundation in interaction design UX strategy design systems and research methodologies
• Experience unifying disconnected product surfaces into a coherent scalable user experience across web and mobile
• A track record of helping product teams focus on the right problemsleveraging qualitative and quantitative insight to inform and shape strategy
• Technically currentactively explores and applies modern design research and AI tools to stay ahead of the curve
• Confident communicator and executive presencecomfortable influencing at all levels and aligning diverse stakeholders around the user perspective

The base pay provided for this position ranges from $289000 / year - $340000/ year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location job-related knowledge education or training skills and experience.

Bonuses and commissions may also be offered as part of the total compensation package in addition to a competitive benefits package including medical dental vision life and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.

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Why SurveyMonkey Were glad you asked

At SurveyMonkey curiosity powers everything we do. Were a global company where people from all backgrounds can make an impact build meaningful connections and grow their careers. Our teams work in a flexible hybrid environment with thoughtfully designed offices and programs like theCHOICE Fund to help employees thrive in work and life.

Weve been trusted by organizations for over 25 years and were just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving opening new hubs in Costa Rica and India crossing the threshold of 100 billion questions answered and earning recognition as one of the Most Inspiring Workplaces across North America and Asia.

We live our company valueslike championing inclusion and making it happenby embedding them into how we hire collaborate and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity innovation and the success of our business. We do not discriminate on the basis of race religion color national origin gender sexual orientation gender identity or expression age marital status veteran status disability status pregnancy parental status genetic information political affiliation or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.