BPO Trust & Safety Specialist (Compliance Review)
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Role Details
Type of Support:Trust & Safety Content Moderation
Contract Duration:Permanent
Training Schedule:Open to shifting schedules (subject to business requirements)
Work Schedule:Open to shifting schedules (subject to business requirements)
Work type and Location:Hybrid Metro Manila
Expected start date: November 20 2025
About Us
Crescendorepresents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleeps.
More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an impact.
Join us at Crescendo and lets build the future of customer experience together.
The Role
The Trust & Safety Specialist Level 1 is responsible for providing courteous and effective support to ensure compliance with internal policies and external regulations. This role involves assisting with compliance-related inquiries and tasks via machine learning tools ticketing systems and other communication channels.
What Youll Do:
- Provide exceptional customer service and compliance support via ticketing systems/ email
- Address compliance-related queries with clarity and professionalism
- Document client interactions and resolutions in the CRM (e.g. Salesforce Service Cloud)
- Collaborate with other teams to ensure prompt issue resolution
- Conduct initial analysis of compliance cases escalating as needed to the Compliance Level 2 team
- Stay updated on company policies compliance procedures and industry regulations
What we Expect from you:
- Prior experience in customer support
- Strong internet service to enable uninterrupted communication and task completion
- Familiarity with CRM systems particularly Salesforce Service Cloud is a plus
- Strong verbal and written communication skills in English
- Technical proficiency with an aptitude to learn new technologies and concepts quickly
- Strong analytical and problem-solving skills
- Ability to work with any shift as well as weekend schedules
What You Will Get In Return:
- Hybrid workplace - depending on the partner role management and/or personal workspace
- Overtime is available if applicable
- Competitive compensation based on experience
- Attractive benefits package including medical dental and vision options based on location
- Access to free posture-based fitness workouts from home
- Training opportunities provided by Crescendo and outside entities
- 1-on-1 coaching with feedback sessions mentorship and opportunities for cross-functional development
Company Culture Is At Our Core
Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.
- Care for others: Empathy is a key driver. When people thrive so does the mission.
- Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
- Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
- Take ownership: Bold choices with integrity at the corethats how impact lasts.
- Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.
Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .
PRIVACY NOTICE
Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.
To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.
Required Experience:
Senior IC
Key Skills
- Microsoft Office
- Computer Skills
- Construction Experience
- Food Safety Experience
- Root cause Analysis
- Microsoft Powerpoint
- OSHA
- Child Protective Services
- EPA
- Unity
- EHS
- Manufacturing
About Company
PartnerHero builds quality teams for unparalleled outcomes. We work with companies that care about quality, efficiency, people, culture, and retention.
