Associate, AML Compliance

Role Responsibilities
KYC (Know Your Customer) is responsible for identifying how Western Union services are being used by our frequent customers. As part of the team you will perform investigation into a customers transactional history interview customers over the phone/e-mail or other off-line applications and make a decision whether Western Union services can be used further.

• Perform transactional history analysis due diligence and AML Compliance interviews to identify potential consumer fraud or questionable activity in an effort to protect customers and the company.
• Effectively perform inbound and outbound phone interviews (80% of the working time) and offline tasks (20%).
• Ensure excellent customer service.
• Deliver high quality and productivity results that meet the identified targets.
• Learn continuously to enhance AML Compliance product and process knowledge.

Role Requirements:

• Fluency in English outstanding verbal written and listening skills.
• Bachelors degree or equivalent.
• Strong analytical skills attention to detail and independent decision making.
• Proficiency in Microsoft Office (Excel Word).
• Ability to multitask and navigate through multiple systems at the same time.
• Flexibility to work in various shifts according to business needs.
• Experience in customer service and/or AML Compliance would be an advantage.

Work Shift
Western Union values in-person collaboration problem solving and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits
You will also have access to short-term incentives multiple health insurance options accident and life
insurance and access to best-in-class development platforms to name a few. Please see the benefits below specific to your country. If applicable additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your Philippines specific benefits include:

• Paid sick leave and vacation leave.
• Health card (HMO) coverage from day 1 of employment dependents can be covered subject to the insurers review of eligibility.
• Unique incentive program
• Hybrid working arrangement.

For residents of Colorado California Connecticut Delaware Minnesota and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age date of birth or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Other Details
As part of the application process all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions you may reach out to

We are passionate about honoring our employees identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race color national origin religion political affiliation sex (including pregnancy) sexual orientation gender identity age disability marital status or veteran status. The company will provide accommodation to applicants including those with disabilities during the recruitment process following applicable laws.

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.