Director, PMO Services (Hospitality Solutions)

NOTE: TPG Capital a global alternative asset management firm recently acquired Hospitality Solutions. Over the coming months Sabre is working with TPG to formally separate the Hospitality Solutions business from Sabre. It is important to understand that while you will be employed by a Sabre legal entity your role will be to support the Hospitality Solutions business which is now owned by TPG.

Hospitality Solutions formerly part of Sabre Holdings is a global leader at the forefront of hospitality technology powering over 40000 properties across 174 countries. Celebrated for our innovative and customer-centric approach we deliver integrated platforms for distribution reservations retailing and guest experience to both renowned hotel brands and independent properties worldwide.

Director PMO Services

Job Description

Location:Southlake TX or REMOTE(Hybrid) Reports to:VP IT Operations & Service Delivery(dotted lineto SVP CIO) Employment type: Fulltimemid-seniorindividual contributor / people manager

Hands on PMO leader responsible forday-to-dayprogram execution integrated planning RAID management change control and vendor orchestration for ahigh-velocitycarveout and transformation program. The Manager PMO Services runs the PMO deliveryengine:keeps the integrated plan current enforces gates and quality criteria manages vendor SOW tracking and change requests and producesexecutive readyreporting that enablestimelydecisions and SafeDayScutovers.

Key responsibilities

• Maintain the integrated program plan ownscheduleconsolidationdependences critical path resourceassignmentand 30/60/90 milestone tracking.

• Run PMO cadence plan andfacilitatedaily standups weekly program reviewscrossworkstreamsyncsandSteerCoprep; ensure decisions are captured and actioned.

• RAID and escalation management maintainthe enterprise RAID logvalidateowners and mitigations escalate items per governance and track residual risk to closure.

• Change control & CR assessment operatethe formal change control board process quantify schedule/cost/impact for proposed changes and support decision records.

• Vendor orchestration & SOW tracking coordinate SI/MSP deliverablesvalidatemilestone evidence manage vendorscorecardsand issue vendor performance escalations as needed.

• Cutover readiness & runbooks support definition and gating of cutover/readiness criteria coordinate rehearsalsmaintainrollback and reconciliation playbooks.

• Quality assurance & deliverable validation define acceptance criteria for SI outputs review evidence and coordinate independent validation or remediation.

• Reporting & dashboards produce weekly program health summaries biweeklySteerCodecks vendor scorecards and a single-source program dashboard covering schedule cost risks and scope.

• Knowledge transfer &handbacksupport document PMO processes create templates/runbooks and support capability transfer/training to thesteadystateinternal PMO.

• Continuous improvement identifyPMO process gaps implement tooling or automation improvements (templates trackers dashboards) to reduce manual effort.

• Stakeholder engagement coordinate SMEs across business legal financeHRand IT; ensuretimelyinputs and decision readiness.

Qualifications

• 6 years of program or project management experience; at least 3 years running or supporting enterprise PMO functions for large tech transformations carveouts orvendorledprograms.

• Proven experience operating program governance (SteerCo CCB vendor OBRs) integrated scheduling and RAID/issue management.

• Handson with program tools and reporting (MS Project Jira/Confluence Smartsheet Power BI/Tableau or equivalent).

• Strong vendor management experience: SOW milestone validation CRassessmentand vendorscorecarding.

• Excellent communication and facilitation skills with experience producingexecutivegradepresentations.

• Bachelors degree in Business IT Project Management or related; PMPPgMP Agile/Scrum or equivalentcertificationspreferred.

Preferred experience

• Carveout / TSA transition programs or private equity portfolio experience.

• Experience coordinating cutovers/migrations and managingreconciliationplaybooks.

• Familiarity with technical workstreams (ERP CRM Cloud Identity SIEM) to effectively translate technical status into program risk.

• Experience with automation of PMO reporting and dashboarding (Power Query Power BI Looker).

Core competencies & behavioral attributes

• Program integrator mindset excels atjoining upcrossfunctionalworkstreams and surfacing dependencies.

• Pragmatic problem solver makes tradeoffs quantifies impact and recommends clear escalation paths.

• Processbuilder buildsrepeatable templates runbooks andcontrolsthat scale.

• Calm under pressure effective during cutovers and incident windows; runs focusedevidencebasedreviews.

• Collaborativecommunicatorbuildsstrong working relationships with vendors and business stakeholders.

Success metrics (first 612 months)

• Integrated program planmaintainedto a defined cadence with

• RAID backlog aging metric improved; percentage of critical risks with active mitigations increased.

• Timely production ofSteerCodecks and weekly program summaries meeting SLAs.

• Reduction in CR assessment cycle time and improved accuracy in schedule/cost impact estimates.

• Successful execution of at least one major cutover rehearsal with documented action items closed.

Org relationships

• Reports to: VP/Dir IT Transformation & PMO (dotted lineto SVP CIO)

• Direct partners: Program Execution Lead Portfolio Managers Change Control Manager Vendor Performance Analyst Workstream Leads (Business Systems Platform Data Security) and external SI/MSP points of contact.

• Stakeholder touchpoints: Finance Legal HR Business SMEs Procurement.

Compensation &logistics

• Competitive market salary andbenefits;range aligned toPE backedcarveout benchmarks.

• Hybrid workmodel;must support periodicoff-hourscutover rehearsals and be available forhigh priorityescalations.

Outstanding Benefits

• Very competitive compensation
• Generous Paid Time Off (25 PTO days)
• 4 days (one day/quarter) Volunteer Time Off (VTO)
• 5 days off annually for Year-End Break
• We offer a comprehensive medical dental and Wellness Program
• 12 weeks paid parental leave
• An infrastructure that allows flexible working arrangements
• Formal and informal reward recognition and acknowledgement programs
• Lots of fun and engaging employee development events