Solutions Architect – Amazon Connect
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Job Location:
Bellevue, WA - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Solutions Architect Amazon Connect
Focus: Cloud Contact Centers Amazon Connect Implementations
Location: Remote (US-based preferred)
Employment Type: Full-time / Contract / Consulting (flexible)
About the Role
We are looking for an experienced Solutions Architect with hands-on expertise in Amazon Connect to design implement and scale cloud-native contact center solutions for innovative customers.
This role is ideal for someone who has implemented Amazon Connect in real-world environments enjoys working closely with business and technical stakeholders and is comfortable delivering POCs pilots and production-ready solutions in fast-moving settings.
About Us
AES is a 22-year-old niche boutique consulting firm with a strong track record supporting large enterprise customers. Building on that foundation AES has launched a dedicated innovation and startup-focused business unit delivering rapid solutions POCs and modern cloud architectures for high-growth organizations.
This role offers the opportunity to work on modern customer experience platforms while leveraging the stability and credibility of an established consulting firm.
Key Responsibilities
- Architect and implement Amazon Connect based contact center solutions
- Design and configure:
- Contact flows (IVR routing self-service)
- Queues routing profiles and agent experiences
- Deliver POCs pilots and full-scale deployments
- Integrate Amazon Connect with:
- AWS services (Lambda S3 DynamoDB API Gateway)
- CRM platforms (Salesforce Zendesk ServiceNow custom CRMs)
- Enable omnichannel capabilities (voice chat tasks)
- Implement analytics and insights using Amazon Connect Contact Lens
- Advise customers on best practices scalability security and cost optimization
- Collaborate with AWS partner teams customers and internal stakeholders
Required Qualifications
- 5 years of experience in solutions architecture or contact center technologies
- Prior hands-on experience implementing Amazon Connect
- Strong understanding of contact center concepts (IVR routing call flows)
- Experience integrating cloud contact centers with backend systems
- Familiarity with AWS serverless services (Lambda API Gateway)
- Excellent communication and stakeholder engagement skills
Preferred / Nice-to-Have Skills
- AWS Certifications (Solutions Architect preferred)
- Experience with Amazon Connect Contact Lens
- Knowledge of workforce management (WFM) and quality management tools
- Exposure to AI-driven CX use cases (chatbots sentiment analysis automation)
- Experience working in consulting startup or innovation environments
Why Join Us
- Work on modern cloud-native contact center solutions
- High-impact hands-on role with ownership
- Exposure to multiple clients and industries
- Opportunity to support AWS Partner and Solutions initiatives
- Backed by a firm with 22 years of delivery credibility
Who Should Apply
This role is ideal for:
- Amazon Connect architects and consultants
- Contact center professionals transitioning to cloud-native platforms
- Solutions architects who enjoy POCs innovation and fast execution
- Professionals looking for variety without startup risk
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
