Public Benefits Specialist 3 – Spanish Speaking
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Job Location:
Tumwater, WA - USA
Monthly Salary:
$ 4299 - 5783
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Are you interested in assisting Working Families in Washington State If so this opportunity may be what youre looking for!
The Washington State Department of Revenue (DOR) has exciting opportunities that only come along once in a great while. We are hiring a Public Benefits Specialist 3 for our call center in Tumwater Washington. This position will serve as the primary point of contact in the Working Families Tax Credit (WFTC) call center focusing on assisting Washington States low-to-moderate-income working families and individuals. The Call Centers primary function is to answer questions and assist those applying for WFTC. They are also dedicated to educating and providing guidance to applicants regarding the criteria for the benefit.
Hablas lees y escribes español con fluidez(Are you fluent in reading writing and speaking Spanish) This position interacts with Spanish-speaking customers and your ability to read write and speak Spanish may earn you an additional 5% assignment pay!Initial candidate screening will begin as early asNovember 202025. The hiring authority may make a hiring decision at any time thereafter so it is in your best interest to apply as soon as possible.Revenueis a dynamic learning organization where you will experience a remarkable work-life balance with amazing leadership and talented co-workers ready and focused to achieve the agencys goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color immigrants refugees LGBTQ people with disabilities and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health dental and vision coverage deferred compensation plans and as a public service employee you may also be eligible forstudent loan forgiveness.
Visit these links to watch ourrecruitment videoto find out more about our agency and seewhat our employees sayabout why Revenue is a great place to work.Please review the opportunity details below and forward this message to others you feel may be qualified.Duties
This position will:
- Provide direct customer service on the phone to WFTC applicants including supporting individuals and organizations that work with WFTC applicants (ex. Voluntary Income Tax Assistance community-based organizations etc.).
- Explain program requirements application procedures and verification needs.
- Answers all questions regarding the WFTC program. Refers customers to optional services and to other agencies as required.
- Take action to ensure that limited English proficient clients receive properly translated forms and translation services.
Qualifications
Customer Service & Communication:
- Ability to serve as the primary point of contact for clients providing direct customer service by phone and in person.
- Ability to explain program requirements application procedures and verification needs.
- Ability to convey interest and concern to callers requesting information or assistance with problems related to various programs.
Technical & Analytical Skills:
- Ability to process applications review documents and assist with eligibility determination for the Working Families Tax Credit (WFTC).
Attention to Detail & Accuracy:
- Ability to accurately document listen observe communicate confront and engage in problem-solving and conflict resolution.
Adaptability & Stress Management:
- Skill in prioritizing and performing multiple tasks handling interruptions and returning to incomplete tasks.
Bilingual Proficiency:
- Fluency in both English and Spanish including the ability to handle phone calls and provide translated forms and translation services for limited English proficient clients.
Preference may be given to candidates who possess:- 9 months as Public Benefits Specialist 2.
- An associates degree or higher.
- Experience in a call center environment.
- Experience in a benefits program.
To be considered:- Complete the online application in detail.
- Attach a current resume.
- Attach a letter of interest explaining your interest in the position and how you meet the competencies listed.
- Include three or more professional references with current contact information.
To take advantage of Veterans preferenceplease attach your DD-214 member 4 long form or your NGB-22. Please blackout your Social Security number and date of birth before attachment.
Questions
Hello my name is Patrick and I will be assisting with this announcement. As a 20-year Army veteran I understand the difficulty finding an enjoyable career with a work-life balance. At Revenue we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have. Please contact any part of the Staffing team at or give me a call .Supplemental Information
- Human Resources may use referrals from this recruitment to help fill future similar vacancies for up to six months.
Prior to a new hire a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.
This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA).
The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful inclusive culture for people with disabilities as well as members of all protected groups and statuses. We encourage you to apply.
If you need help during the application process please call the Human Resources Office at . Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-.
Required Experience:
IC
Key Skills
- Customer Service
- Fmla
- HIPAA
- Microsoft Outlook
- Benefits Administration
- HRIS
- Payroll
- Employment & Labor Law
- ADP
- Human Resources
- Phone Etiquette
- Workday
