Unit Coordinator 5 Tower (Part Time, Evenings)

Job Summary

Welcomes patients and families and performs general computer receptionist and clerical duties in 5 tower nursing unit. Provides excellent customer service and supports the nursing leaders and staff. Assists patients and families. Works under the supervision of the RN Charge Nurse/Clinical Coordinator. Supports and upholds the Patients Bill of rights.

Job Specific Duties

• Promptly answers patient calls transfers calls and obtains information to effectively resolve an issue or request.
• Greets and welcomes patients families parents and visitors to the nursing unit. Provides administrative support and assists the medical and clinical teams with requests and tasks.
• Makes sure every guest experience is positive and lasting. Provides the guest with a Welcome Packet and assists the clinical team to support the guests to become oriented to their patient care area and their room.
• Identifies and assesses guests needs when appropriate.
• Maintains the nursing station organized.
• Maintains an appropriate inventory and orders supplies when needed.
• Maintains non-electronic patient medical records for code blue and trauma documentation.
• Scans consents and calls all consults.
• Requests and follows up on servicing of non-functioning equipment.
• Responsible for ensuring all mobile computers are charged and functioning every night.
• Maintains accuracy of patient placement and nursing assignments in electronic applications and unit spreadsheets.

Minimum Job Requirements

• 1-3 years of customer service experience

Knowledge Skills and Abilities

• High school education or equivalent preferred.
• Fluent in Spanish preferred.
• Graduate of a Unit Secretarial course or medical terminology course preferred.
• Previous experience as a Secretary or Administrative Assistant preferred.
• Previous healthcare experience preferred.
• Ability to manage multiple priorities.
• Strong time management skills.
• Effective verbal and written communication.
• Strong customer service skills.
• Computer literate and knowledge of printers.
• Strong problem solving critical thinking and conflict resolution skills.
• Ability to learn appropriate software applications.
• Works effectively in a collaborative environment.