Video Engineer

MatchPoint Solutions is a fast-growing young energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber Robinhood Netflix Airbnb Google Sephora and more! More recently we have expanded to working internationally in Canada China Ireland UK Brazil and India. Through our culture of innovation we inspire build and deliver business results from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position please send over your updated resume. We look forward to hearing from you!

Position: Video Engineer

Location: In-office Denver CO (Highly qualified remote candidates may be considered)
Schedule: 4 days per week (10-hour shifts / 11 hours including lunch)
Shift Options:

• Afternoon: 1:00 PM 11:00 PM MT
• Overnight: 10:00 PM 8:00 AM MT
  (Even split of candidates across both shifts is required.)

Contract: 6 months (with potential extension up to 18 months)

Rate: 50-55/hr on W2

About the Role

The Video Engineer will play a crucial role in supporting the deployment and stabilization of the Distributed Access Architecture (DAA) environment. This specialized team focuses on resolving customer-impacting issues post-DAA cutovers ensuring consistent video service quality and network reliability.

Youll collaborate with infrastructure operations and field teams to troubleshoot video issues identify recurring patterns and drive real-time resolutions. Your contributions will directly support seamless customer experiences as new DAA systems go live.

The ideal candidate is a detail-oriented engineer who thrives in high-stakes operational environments. You should be comfortable working across shifts supporting cross-functional teams and resolving complex issues under pressure.

Key Responsibilities

• Serve as a core member supporting post-cutover video operations and immediate issue resolution.
• Troubleshoot and restore video service disruptions after customer migration to DAA systems.
• Support field engineers in diagnosing issues related to video transport encryption and conditional access.
• Provide precise documentation and resolution summaries within incident tickets to support data-driven improvements.
• Identify recurring video issues and collaborate with deployment and engineering teams on corrective actions.
• Maintain seamless communication across shifts for operational continuity.
• Operate effectively in a dynamic 24/7 environment adapting to changing workloads and shifting priorities.

Required Skills & Experience

• Strong understanding of network core and transport concepts.
• Hands-on experience in video or DOCSIS system configuration and troubleshooting.
• Working knowledge of video transport encryption methodologies and conditional access systems.
• Excellent problem-solving analytical and organizational skills.
• Ability to make sound decisions under pressure in ambiguous scenarios.
• Proficiency with network monitoring and support applications.
• Strong written and verbal communication skills in English.
• Process-oriented mindset with strong critical thinking and creative problem-solving capabilities.

Video-Specific Expertise

• Proficiency with Synamedia DCM/vDCM platforms.
• Familiarity with Switched Digital Video (SDV) systems including Synamedia VSRM and CommScope Vertasent.
• Understanding of video encoding multiplexing and transport stream analysis.
• Experience supporting large-scale video delivery systems in live operational environments.
• Familiarity with DOCSIS or CMTS operations (preferred but not required).