Cisco Voice Technician

Fairfax, VA - USA

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Cisco Voice Technician (Junior level)

Skills: Webex cloud platform VOIP Unity UCUM.

The proposed (6) Cisco Voice Technicians will support the deployment of Cisco Teams enabled phones throughout Fairfax Countys approximately 120 office sites and office locations. This role involves hands-on installation configuration and verification of IP based voice devices ensuring successful integration with Microsoft Teams and the countys network infrastructure. The Voice Technician will perform the following tasks:

Work as part of a project team to deploy Cisco IP phones to user desks at designated Fairfax County locations.
Connect and register Cisco phones to the county voice network verifying successful integration with Microsoft Teams.
Perform Cisco phone testing including dial tone voicemail access and call quality checks.
Provide clear professional and patient end-user orientation and basic training on the new Teams phone features and usage to ensure a smooth transition.
Maintain meticulous records of deployment progress testing results and any configuration deviations within Fairfax Countys project tracking system.
Act as the primary on-site liaison for deployment activities coordinating with county IT staff and escalating technical issues to the Senior UC Engineer using established processes and tools.

Ideal candidates will have the following skills and experience:

Hands-on experience with Cisco VoIP phone hardware and Microsoft Teams environments.
Familiarity with structured cabling (CAT6 patch panels T568B terminations).
Familiarity with IP based enterprise paging systems
Basic understanding of IP addressing DHCP and network connectivity.
Strong communication and customer service skills.
Ability to work independently and manage assigned deployment schedules.
Proven ability to manage a strict deployment schedule prioritize tasks and work effectively with minimal direct supervision.
Experience with phone rollouts or MACD (move add change delete) operations.
Proficiency with Microsoft Excel or ticketing systems to track work tasks
Ability to lift and install devices and climb ladders as needed.

Cisco Voice Technician (Junior level) Skills: Webex cloud platform VOIP Unity UCUM. The proposed (6) Cisco Voice Technicians will support the deployment of Cisco Teams enabled phones throughout Fairfax Countys approximately 120 office sites and office locations. This role involves hands-on insta...

Cisco Voice Technician (Junior level)

Skills: Webex cloud platform VOIP Unity UCUM.

Work as part of a project team to deploy Cisco IP phones to user desks at designated Fairfax County locations.
Connect and register Cisco phones to the county voice network verifying successful integration with Microsoft Teams.
Perform Cisco phone testing including dial tone voicemail access and call quality checks.
Provide clear professional and patient end-user orientation and basic training on the new Teams phone features and usage to ensure a smooth transition.
Maintain meticulous records of deployment progress testing results and any configuration deviations within Fairfax Countys project tracking system.
Act as the primary on-site liaison for deployment activities coordinating with county IT staff and escalating technical issues to the Senior UC Engineer using established processes and tools.

Ideal candidates will have the following skills and experience:

Hands-on experience with Cisco VoIP phone hardware and Microsoft Teams environments.
Familiarity with structured cabling (CAT6 patch panels T568B terminations).
Familiarity with IP based enterprise paging systems
Basic understanding of IP addressing DHCP and network connectivity.
Strong communication and customer service skills.
Ability to work independently and manage assigned deployment schedules.
Proven ability to manage a strict deployment schedule prioritize tasks and work effectively with minimal direct supervision.
Experience with phone rollouts or MACD (move add change delete) operations.
Proficiency with Microsoft Excel or ticketing systems to track work tasks
Ability to lift and install devices and climb ladders as needed.