Salesforce Consultant

Woodland Hills, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Skills: salesforce Sales Cloud Service Cloud BSA Product Owner Sales Stream healthcare payer

Rate: $68/hr on C2C

Job Title: Senior Salesforce (SFDC) Consultant / Business Systems Analyst (BSA)

Mandatory Areas
Must Have Skills
Skill 1 Salesforce Solution Design (Sales/Service/Experience/Health/Data Cloud)
Skill 2 Salesforce Administration & Consulting
Skill 3 Requirements Gathering & Documentation (JIRA Confluence)
Skill 4 Salesforce Configuration & Administration Essentials
Skill 5 CRM Roadmap Planning & Implementation
Skill 6 Onsite Offshore Coordination
Skill 7 Stakeholder Management & Communication Skills
Skill 8 Healthcare Payer Domain Expertise

Domain Experience (If any): Healthcare Payer Domain (Sales Stream)
Must Have Certifications: Salesforce Administration and/or Consulting Certifications

Location: - Woodland Hills CA; no remote option
Onsite Requirement: Yes
Number of Days Onsite: 4 days

Overview:

We are looking for an experienced Senior Salesforce Consultant/BSA with strong Salesforce Administration and Consulting certifications. The ideal candidate will be responsible for solution design in Salesforce working closely with Senior Salesforce Architects and client SMEs. This is a client-facing role requiring strong consulting solutioning and stakeholder management skills.

Key Responsibilities:

Lead or play a major role in Salesforce solution design across Sales Service Experience Health and Data Clouds.
Collaborate with business and IT teams to gather and translate requirements into functional and technical solutions.
Partner closely with Senior Salesforce Architects Enterprise Architecture teams and executive-level sponsors (VP/Director) to ensure alignment with business goals.
Conduct end-to-end requirements gathering including EPICs features and user stories using tools like JIRA and Confluence.
Prepare detailed requirement and solution design documentation including gap analysis use cases and scope documents.
Coordinate with offshore teams for development configuration and testing during build and deployment phases.
Facilitate design brainstorming and requirements clarification sessions across multiple geographies.
Participate in Scrum of Scrums model for large-scale Salesforce programs.
Build prototype configurations in Salesforce (Sales/Service/Experience Cloud AgentForce) during the design phase.
Provide architectural oversight and ensure alignment with CRM roadmaps and Salesforce best practices.

Required Skills and Experience:

8 years of total IT experience including at least 5 years in .
Proven track record in 4 5 Salesforce implementations (Sales Service Experience Health or Data Cloud) each lasting at least 6 months.
Strong domain experience in Healthcare payer business particularly within Sales processes.
Hands-on experience in requirements analysis documentation and management (EPICs user stories etc.).
Proficiency with JIRA Confluence and other issue/requirement tracking tools.
Strong understanding of Salesforce objects configuration and administration essentials.
Experience in CRM roadmap planning architectural design and implementations.
Excellent interpersonal communication and stakeholder management skills with experience handling large enterprise programs.
Experience with onsite-offshore coordination and flexibility for late evening or early morning calls.
Apex/Visualforce and Salesforce code optimization knowledge are good to have but not mandatory.

Good to Have:

Experience in code-level re-engineering or optimization on Salesforce.
Exposure to custom app development on the platform.

Skills: salesforce Sales Cloud Service Cloud BSA Product Owner Sales Stream healthcare payer Rate: $68/hr on C2C Job Title: Senior Salesforce (SFDC) Consultant / Business Systems Analyst (BSA) Mandatory Areas Must Have Skills Skill 1 Salesforce Solution Design (Sales/Service/Experie...