Inside Sales Representative

Founded in 1981QC Conveyorswas started with the belief that hard work and good people were the keys to building a strong business. For more than 40 years QC Conveyors has been focused on providing their customers with reliable easy-to-use conveyor systems that meet their needs and backing them with world class service and support. QC Conveyors manufactures conveyors that meet the needs of their customers with their automation hydroclean flextrac and industrial series conveyors.

As a Duravant Family Company QC Conveyors participates in global Diversity Equity and Inclusion programs as well as Doing Good initiatives to support our addition to a culture that promotes long term career satisfaction with opportunities for personal and professional growth QC Conveyors offers an excellent total rewards package that includes:

• Compensation: We offer competitive compensation
• Benefits: We have comprehensive benefit packages designed to support our employees health well-being and financial security
• Development: We have education and training programs which include an educational assistance program
• Time Off: We offer paid holidays and paid time off
• Driven Team Members: We have a cross-functional collaborative environment focused on delivering results
• Core Values: Our core values are Teamwork Respect Integrity Winning Spirit and Sense of Urgency
• Culture: We are driven by our number one asset - our employees and their successes
• Doing Good: We love to be active members of our community! We have volunteer opportunities throughout the year.

QC Conveyorsis seeking an Inside Sales Representative to join our organization. This position isresponsible for the customer service aspect of the business. This position will provide technical information to customers relating to the use operation and maintenance of equipment and report on quality pertinent to customer concerns. The CSR is also responsible for listening to discerning the needs of and to follow-up on those needs of our customers. This may at times require the hand-off of a customer service call to the appropriate person or department who can appropriately resolve the issues or concerns raised by the customer.

POSITION DUTIES & RESPONSIBILITIESinclude the following other duties as assigned

• Salesforce case and order entry of parts and service for various types of customers
• Order management including all types of purchase orders work orders parts orders invoices parts documentation etc.
• Prepares quotes for service and parts orders
• Provides account support including reviewing contracts specialized invoicing specific routing for parts orders and or shipping notices
• Provides efficient effective and comprehensive management of service orders including maintenance and management of order records and documentation
• Provides customer post-service support and aftermarket sales and research of spare parts and service including quoting
• Provides support to inside and outside service staff and associated customers
• Responds to verbal or written customer inquiries regarding service requests or orders for parts pricing and delivery
• Coordinates projects schedules and logistics for service accounts including the coordination and resolution of customer freight issues such as shipment damages and delivery issues
• Coordinates and handles warranty issues and focuses on tracking warranty costs including working with procurement on back-charging suppliers to recoup warranty costs generated by suppliers
• Observes safety and security procedures; Uses equipment and materials properly; reports potentially unsafe conditions
• Ensures company policies and procedures are reviewed often and notifies the Customer Service Manager when such policies or procedures may need to be revised to increase work efficiency in the department
• Phone coverage for incoming calls
• Creates RGAs records issues
• Handles order stoppages and morning reporting
• Expediting POs at customers request

POSITION REQUIREMENTS:

• Bachelors Degree preferred
• Two years of experience in a manufacturing environment or a combination of education/experience
• Strong team building and leadership abilities
• Experience and knowledge of Salesforce and Epicor ERP is a plus
• Experience in product application design and product enhancements is a plus
• Strong analytical organizational skills and communication skills

PHYSICAL REQUIREMENTS:

Stand walk or sit for up to an eight-hour shift; ascend and push and pull up to 20 lbs. bend twist and reach with arms dexterity with hands and fingers to work on a computer keyboard.

WORK REQUIREMENTS:

Office and factory shop floor