Customer Enablement Engineer

Noida - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

Adobe is driving its business into the Cloud and is looking for key engineers to help us get there. We are looking for someone who has hands on Enterprise Software experience familiarity with Amazon Cloud Services/Microsoft Azure and experience working with customers to keep them in the game. As we continue to expand our product offerings across the marketplace you will support our customers in the deployment operation and upgrade of their sites on single tenant AEM deployments.

The challenge - Customer Enablement Engineers are responsible for the partnership between Adobe and our strategic clients driving value realization and return on the clients investment. Customer Enablement Engineers are technology-savvy individuals who have experience in Digital Marketing and know its value in driving company strategies. They work directly with our clients to understand business and technical requirements and to develop solutions to ensure success. This position includes all of the following aspects

1. Strategic consulting in Adobes Digital Experience standard processes and bridging communication into Digital Media

2. Strategic enablement of customers by providing support for deployments key product upgrades regular maintenance activities major production cutovers & releases

3. Provide triaging support for resolving critical incidents

4. Focus on ensuring service level agreements for customers

Skill Requirements

BE/ in Computer Science Engineering

Overall 5 years of relevant work experience

Strong knowledge of RedHat Linux and Java systems

Experience with Amazon Web Services and/or Microsoft Azure infrastructure highly desired

Experience with Enterprise critical software is essential with Adobe Experience Manager (AEM) a strong plus

Experience with long term operation solving and upgrade of Enterprise software a plus

Readiness to work in NA shifts across 24x5

Excellent written and verbal communications and customer handling skills

Superior ability to demonstrate genuine concern anticipate needs and address customer needs

Exposure on Frontend Tech stack HTML Javascript CSS

Experience with Automation tools such as Maven Jenkins Git is desirable

Experience with Chef/Puppet/Salt Stack is desirable

Nice to have scripting skills in Bash/Ruby/Python

Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.

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Our CompanyChanging the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos...