Salesforce Platform Technical Lead – OMS

About Us

SharkNinja is a global product design and technology company with a diversified portfolio of 5-star rated lifestyle solutions that positively impact peoples lives in homes around the world. the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories driving significant growth and market share gains. Headquartered in Needham Massachusetts with more than 3600 associates the companys products are sold at key retailers online and offline and through distributors around the world.

Job Description:

SharkNinja is seeking an experienced Digital Product Owner to lead the development and optimization of our Order Management and Fulfillment Services. In this role you will be responsible for ensuring that our end-to-end order processing and fulfillment operations are streamlined scalable and aligned with customer expectations. You will manage the digital tools and platforms that support order tracking inventory management shipping and delivery ensuring a seamless and efficient post-purchase experience.

The ideal candidate has a deep understanding of supply chain logistics e-commerce operations and digital product management. You will work closely with engineering operations and customer service teams to drive innovation in how orders are processed fulfilled and delivered contributing to customer satisfaction and operational efficiency.

Key Responsibilities:

• Product Strategy & Vision:

• Assist with architecture and lead the technical delivery of Salesforce Order Management System (OMS) and Omnichannel Inventory implementations.

• Design and manage integrations between Salesforce clouds (Commerce OMS Service Data) and third-party systems such as ERP WMS and middleware platforms (Oracle OIC).

• Ensure that order fulfillment solutions are optimized for various sales channels including direct-to-consumer (D2C) B2B and marketplaces.

• Develop and customize Salesforce platform components including Apex Lightning Web Components (LWC) SOQL and integration APIs.

• Operational Excellence:

• Partner with supply chain and logistics teams to ensure that digital order management solutions support efficient fulfillment inventory accuracy and timely delivery.

• Identify bottlenecks or inefficiencies in the current order management and fulfillment processes and propose solutions to address them.

• Support testing efforts including SIT UAT and performance testing to ensure solutions meet functional and non-functional requirements.

• Analyze key performance indicators (KPIs) such as order processing times shipping accuracy fulfillment speed and customer satisfaction.

• Utilize data analytics tools to monitor and improve order management workflows and fulfillment operations.

• Compliance & Innovation:

• Ensure that order management and fulfillment solutions comply with relevant legal and regulatory standards (e.g. tax customs and data privacy regulations).

• Introduce innovative technologies and methods such as automated warehousing advanced shipping options and real-time inventory syncing to enhance fulfillment efficiency.

• Lead and mentor development teams ensuring adherence to best practices code quality and deployment standards.

• Champion new technologies tools and methodologies to continuously improve development and delivery processes.
  

• Qualifications:

• 8 years of professional experience in Salesforce development and architecture with at least 3 years focused on Order Management and Omnichannel Inventory solutions.

• Proven expertise in Salesforce OMS features including order orchestration inventory reservations sourcing rules and fulfillment automation.

• Strong hands-on experience with Salesforce platform technologies: Apex Lightning Web Components SOQL REST/SOAP APIs and Platform Events.

• Experience integrating Salesforce with ERP systems (SAP Oracle) and middleware platforms (Boomi Oracle OIC).

• Solid understanding of omnichannel commerce concepts such as ship-from-store endless aisle and available-to-promise (ATP) inventory.

• Familiarity with CI/CD tools and DevOps practices for Salesforce deployments (Copado Salesforce CLI).

• Excellent analytical problem-solving and communication skills.

• Self-starter with motivation and diligence to drive towards results

• Bachelors or Masters degree in Computer Science Information Systems or related field.