Great company. Great people. Great opportunities.

ATTENTION: The Digital Sales Specialist Supervisor position is not remote and requires you to be located within/near the Charlotte Metro area.

As a Supervisor Digital Sales Specialist Customer Care Center (CCC) at United Rentals you will be responsible for email and online customers by directly supervising the daily operational activities of a team composed of 15-20 representatives. Youll ensure commitments and expectations of customers from different verticals and segments are driving increased revenue. You will lead and coach the assigned team in a manner that assures quality customer service. Youll contribute to the overall success and profitability of the Customer Care Center by ensuring the team is engaged and meets or exceeds department goals and objectives.

This is a challenging yet rewarding position. Well provide the tools the technology and the support you need to do the job right. Youll be proud of your team and the work we all do in providing the equipment that helps safely build our communities.

Additional duties include the following:

• Supervise the Digital Team in their daily duties and supporting the CC Leadership team

• Administrative duties including monitoring online ordering chat & email queues daily personnel hours including breaks lunch arrival times etc

• Day-to-day problem resolution

• Assist with the measurement of job performance based on clearly understood common goals established key performance indicators

• Cross-train staff to a degree which gives each employee a basic understanding of the others primary purpose with an emphasis on job interdependencies

• Assist in developing and enhancing processes to make the department/company more efficient

• Support National Account Customers and other identified segments

• Provide feedback to vendor partners Marketing Team and Technology teams that drive continuous improvement

• Other duties assigned as needed

Job Requirements:

• Bachelors Degree preferred or industry experience of 3 years

• Minimum of 3 years industry experience or on the job and in house training

• Ability to effectively plan organize communicate and delegate

• Good communication and math skills (abstract reasoning)

• Problem solving skills and ability to multi-task

• Working knowledge of MS Excel Word PowerPoint and general office equipment

• Strong customer service skills goal oriented self-starter and team player

Why join us

We dont just talk the talk! Were an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - Thats why we offer best-in-class benefits and perks that will support you and your addition to our health and financial plans we also offer:

• Paid Parental Leave

• United Compassion Fund

• Employee Discount Program

• Career Development & Promotional Opportunities

• Additional Vacation Buy Up Program (US Only)

• Early Wage Access through Payactiv (US Hourly Only)

• Paid Sick Leave

• An inclusive and welcoming culture

Learn more about our full US benefit offerings here.

United Rentals Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race color religion sex national origin age genetic information citizenship status veteran status sexual orientation gender identity disability or any other status protected by law. If you need a reasonable accommodation at any point of the application process please email for assistance.

At United Rentals we proudly hire active duty members veterans reservists and their families. The values that define your serviceleadership discipline integrity and teamworkare the same values that drive our success. With many veterans already part of our team were ready to help you transition into a rewardingcareer.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position location education training experience skills and ability.