Media Technology Services Technical Analyst

Job Summary

The Technical Analyst for Media Technology Services will provide dedicated on-site support for Corewell Healths conference rooms at the CHP campus. This role ensures the reliable operation of meeting and media technology systems including Microsoft Teams Room devices Wireless presentation systems (Clickshare) Space booking and digital signage platforms.

The analyst will serve as a key resource for large-scale meetings offering hands-on setup live event support and post-event follow-up to ensure exceptional hybrid and in-person experiences. While the primary focus is onsite media technology support the analyst may also contribute to broader Media Technology Services tasks such as inventory support endpoint configuration or documentation when onsite demands are light.

This position works closely with Digital Services team members vendors and leadership teams to maintain system performance standardize configurations and drive user adoption of Corewell Healths meeting and collaboration technology.

Essential Functions

• Serve as the on-site technical lead for large meetings and events at CHP including executive town halls leadership forums and community sessions.
• Provide daily support for Microsoft Teams Rooms and related systems across conference rooms and collaboration spaces.
• Troubleshoot and resolve AV issues involving displays microphones cameras speakers codecs and control systems (Crestron Extron).
• Configure monitor and maintain ClickShare wireless presentation devices to ensure reliable secure content sharing.
• Support digital signage & background music solutions.
• Maintain and update space management platforms for meeting room booking and occupancy displays.
• Collaborate with Digital Service team members to maintain optimal AV system performance.
• Participate in lifecycle management activities such as device audits firmware updates and standards enforcement.
• Provide user coaching and training enabling staff and leaders to confidently use AV and collaboration tools.
• Support additional Media Technology Services tasks when event load is minimal.
• Assist with technology pilots upgrades and special projects to continuously improve the digital meeting experience.

Qualifications

Required

• Associates Degree/Technical school or equivalent
• At least 2 years of experience supporting AV or media technology systems in a large enterprise or healthcare settings
• Proficiency with Microsoft Teams Rooms Crestron/Extron systems ClickShare and digital signage platforms
• Strong troubleshooting and problem-solving skills with excellent customer service.
• Ability to work independently while collaborating effectively with team members and stakeholders
• Physical ability to transport install or configure AV equipment (up to 50 lbs)
• Able to work in an on-call rotation about once every 6 weeks outside of business hours

Preferred

• Bachelors Degree or equivalent
• Experience in event correlation/log analysis failure analysis/reporting root cause analysis risk assessment and troubleshooting

About Corewell Health

As a team member at Corewell Health you will play an essential role in delivering personalized health care to our patients members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators leaders and innovators that continue to build on one shared mission statement - to improve health instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial health and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you like restaurants phone plans spas and more!

• Optional identity theft protection home and auto insurance pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

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CURRENT COREWELL HEALTH TEAM MEMBERS Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members patients visitors and community. We require a drug-free workplace and require team members to comply with the MMR Varicella Tdap and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process to perform the essential functions of a job or to enjoy equal benefits and privileges of employment due to a disability pregnancy or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race color national origin sex disability age religion genetic information marital status height weight gender pregnancy sexual orientation gender identity or expression veteran status or any other legally protected category.

An interconnected collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of our organization. As a health system we advocate for equity as we care for our patients our communities and each other. From workshops that develop cultural intelligence to our inclusion resource groups for people to find community and empowerment at work we are dedicated to ongoing resources that advance our values of diversity equity and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.