BDC Service Agent
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Job Location:
Mount Hope, WV - USA
Monthly Salary:
Not Disclosed
Posted on:
22 days ago
Vacancies:
1 Vacancy
Job Summary
BDC Service Agent Crossroads Chevrolet (Beckley WV)
Location: Beckley WV
Department: Service Department
Position Type: Full-Time
About Us:
Crossroads Chevrolet is a trusted name in southern West Virginia for quality vehicles and exceptional customer service. Were looking for a motivated and customer-focused BDC (Business Development Center) Service Agent to join our growing Service Department team. If youre a people person who enjoys helping others and thrives in a fast-paced environment we want to meet you!
Key Responsibilities:
Handle inbound and outbound calls to schedule customer service appointments.
Confirm and coordinate service appointments for maintenance repairs and warranty/recall work.
Follow up with customers currently in service or recently serviced to ensure satisfaction and encourage positive Chevrolet survey and review participation.
Communicate recall information and proactively reach out to customers to schedule necessary repairs.
Maintain accurate customer records and appointment details in the dealership management system.
Work closely with Service Advisors and Technicians to ensure smooth scheduling and excellent customer experiences.
Provide friendly professional and prompt customer interactions that reflect the Crossroads Chevrolet standard.
Qualifications:
Excellent communication and customer service skills.
Strong attention to detail and organizational skills.
Comfortable using computers phone systems and CRM/DMS software (training provided).
Ability to handle a high volume of calls in a positive and professional manner.
Previous call center dealership or customer service experience preferred but not required.
High school diploma or equivalent required.
Benefits:
Competitive hourly pay plus performance-based bonuses.
Health dental and vision insurance.
Paid time off and holidays.
401(k) retirement plan.
Employee discounts on vehicles parts and service.
Opportunities for advancement within the dealership.
How to Apply:
If youre ready to start a rewarding career in the automotive industry apply today!
Send your resume to .
Required Experience:
Unclear Seniority
Key Skills
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About Company
SUMMARY Crossroads Chevrolet is looking for certified technicians to join our team. If you are tired of where you work and want to work in a clean and safe envi...
