At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.

A Day in the Life

Responsibilities may include the following and other duties may be assigned:

• Provide day-to-day support in Medtronics Order-To-Delivery processes handling all incoming calls and emails to shared mailboxes prioritizing urgent enquiries/orders and taking ownership through to resolution
• Offer a professional level of support to customers the Center of Expertise and field sales staff by providing broad knowledge on Medtronic products processes tools and policies
• Contribute to the companys goals by continuously working on customer experience initiatives and demonstrating proactive communication skills with highly customer-focused follow-up.
• Identify business opportunities and service improvements and be responsible for issue coordination resolution and reactive communication towards the customer/PWD
• Drive and participate in process improvement/standardization (internal/external) including capturing and documenting customer/PWD specificities in internal systems and leading or participating in related projects
• Stay alert to early detection of process/systems failures that affect customers provide corrective actions suggest solutions and follow up on deliveries direct to patients to ensure successful on-time delivery
• Stay up to date with Diabetes Operating Unit and customer evolution strategies and government enhancements translating needs into tangible action plans while understanding the impact of our Operating and Healthcare and Healthcare models on the internal and Customer Care organization

Required Knowledge and Experience:

• Fluent in Dutch French and English
• Minimum 2 years experience in customer service ideally in a consumer-focused environment
• Skilled with ERP and CRM systems (preferably SAP SAP CRM and/or Salesforce)
• Exceptional communication and interpersonal skills; empathetic candid and focused on customer needs
• Highly adaptable collaborative team player able to manage changing priorities within a matrix organization
• Strong problem-solving drive process improvement mindset and high standards for accuracy integrity and accountability

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.

Learn more about our business mission and our commitment to diversity here